Customer Service Executive up to Rm3800 5.5days

5 days ago

Johor Bahru, Malaysia Nala Groups Full time

34896 ZZ C(F45)

Position: Customer Service Executive

Industry: Logistic Services Provider

Salary Package: RM2000-3800 (Negotiable)

Working Location: Setia Tropika

Working Days & Hours:

- 5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm)
- 0.5 day’s Work from Home: Saturday (Time 9.00 am - 1 pm)

Job Benefits
- Work life balance, attractive remuneration package & benefits and allowance
- KWSP and SOCSO
- Growth and Development opportunities.
- Yearly Increments to upgrade the basic salary yearly & improve the lifestyle.

Job Responsibility
- Ensure customer's orders are correctly & timely updated in the system.
- Responsible to update the system on each job work flow do billing and submit job for closing once job complete.
- Handling and ensure accuracy & timeliness on all the shipping & operational activities.
- Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
- Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import.
- Ensure customer details are updated in all operational systems.
- Ensure that all documentation meets import/ export regulations.
- Timely preparation of all required documentation during shipment arrangement.
- Prepare monthly reports for management reports as requested from time to time.
- Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services.
- Collaborate with internal teams to fulfill customer expectations.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Liaison with customers, agents, operations and service providers on all operational related matters.
- May perform other duties as and when required.

Job Requirements
- Fresh graduates are encouraged to apply.
- Good command, written and speaking English, Bahasa Malaysia and Mandarin to deal with local and foreign clients from China
- Must have relevant working experience in shipping/ Freight Forwarding/ Logistics customer service
- Must have FCL/ LCL Import/ Export Ocean and Air Freight experience
- Exceptional customer service and follow up skills.
- Must have knowledge in handling basic computer (Microsoft Excel/Word etc) and other IT Apps will be added advantage.
- Good communication, self-motivated and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Exceptional customer service and follow up skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Must be a strong team player with good working attitude, disciplined, punctual and behavior.
- Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.
- Undertake any other duties assigned by superior from time to time.
- Training will be provided.

  • M22-kw-c Customer Service Executive Up to Rm3800

    1 week ago

    Johor Bahru, Malaysia Nala Groups Full time

    Job Code: M22-KW-C(A45) Position: Customer Service Executive Industry: Logistic Services Provider Salary Package: RM2000-3800 (Negotiable) Working Location: Setia Tropika Working Days & Hours: 5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm) 0.5 days Work from Home: Saturday (Time 9.00am - 1 pm) **Benefits**: Work life balance,...

  • Customer Service

    2 weeks ago

    Johor Bahru, Johor, Malaysia Electrical Gadget Sdn Bhd Full time

    Title :Customer ServiceLocation :Taman Molek, JBWorking Days : 5.5days (Monday -Friday, 9am-6pm | Saturday -9am-1.00pm)Sun & public holiday offNature of Business : Established Home appliances service centre Handle walk in customer Assist the customer in home appliances basic troubleshooting and handle their enquiries Help customer to rectify &...

  • Customer Service

    3 days ago

    Johor Bahru, Malaysia Electrical Gadget Sdn Bhd Full time

    **Title :Customer Service** Location :Taman Molek, JB Working Days : 5.5days (Monday -Friday, 9am-6pm | Saturday -9am-1.00pm) Sun & public holiday off Nature of Business : Established Home appliances service centre - Handle walk in customer - Assist the customer in home appliances basic troubleshooting and handle their enquiries - Help customer to...

  • Customer Service Executive

    5 days ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

  • Customer Service

    2 weeks ago

    Johor Bahru, Malaysia NEW ERA TALENTS & TECHNOLOGY SDN BHD Full time

    **Job description** Customer Service: **必须掌握熟练的中英文能力** **5.5 Days per week** & 8 Hours work day** **Use Microsoft excel&word&powerpoint** Job 描述： 客服： 1,...

  • Account Executive(Chinese)

    5 days ago

    Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Working days: 5.5Days **Responsibilities**: - Manage full set of accounts following accounting principles. - Financial forecasting and risk analysis. - Cash Flow management and taxation. - Audit financial transactions and document accounting control procedures. - Keep up with financial policies, regulation and legislation. - Any other relevant duties as...

  • Customer Service Executive

    2 months ago

    Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...

  • Customer Service Executive

    4 hours ago

    Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...

  • Customer Service Executive

    3 weeks ago

    Johor Bahru, Malaysia SEER Recruitment Agency Full time

    **Job Position: Customer Service Executive (**Cantonese Speaker**)** **Salary Up To RM3900** **Location: Iskandar Puteri, Johor Bahru** **Working Hour: 5 days(PH & Weekends) Rotational Shift** **Job Descriptions**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to...

  • Customer service executive

    3 days ago

    Johor Bahru, Johor, Malaysia SEER Sdn Bhd Full time

    Job Position: Customer Service Executive (English Speaker)Salary Up To RM3200Location: Iskandar Puteri, Johor BahruWorking Hour: 5 days(PH & Weekends)Rotational ShiftJob Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products Exceeding customer...

  • Customer Service Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    Responsibilities: Ensure the preparation of quotation time basis with sufficient details and follow up. Segregation off work to meet shipment arrangements. Attend & assist indoor meetings with customer on related matters. Build and maintain excellent relationships with clients. Handling and understand customer's inquiry and respond accordingly. Follow up on...

  • Customer Service Team Leader

    2 weeks ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Admin Exe

    3 weeks ago

    Johor Bahru, Malaysia IT Solution Sdn Bhd Full time

    **Admin Executive** Location :Taman Molek, JB Working Days : 5.5days (Monday -Friday, 9am-6pm | Saturday -9am-1.00pm) Sun & public holiday off Nature of Business : Established Home appliances service centre - Handle administration as assign form the superior - Prepare report as required from the management - Filing and ensure the documentation is...

  • Customer Service Team Leader

    3 weeks ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Customer Service Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia SEER Sdn Bhd Full time

    Job Position: Customer Service Executive (Cantonese Speaker) Salary Up To RM4200 Location: Iskandar Puteri, Johor Bahru Working Hour: 5.5 / 6 (PH & Weekends) Rotational Shift Job Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's productsExceeding...

  • Customer Service Executive

    2 weeks ago

    Johor Bahru, Johor, Malaysia SEER Sdn Bhd Full time

    Job Position: Customer Service Executive (English Speaker) Salary Up To RM3200 Location: Iskandar Puteri, Johor Bahru Working Hour: 5 days(PH & Weekends) Rotational Shift Job Descriptions:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's productsExceeding...

  • Customer Service Executive

    3 weeks ago

    Johor Bahru, Malaysia PDS International Pte Ltd Full time

    Company based in Singapore (which means you have to travel to Singapore) PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic...

  • Customer Service Team Leader

    2 weeks ago

    Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

  • Customer Service- Up to 3k(Jb)

    5 days ago

    Johor Bahru, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Meeting or exceeding weekly, monthly, and yearly sales quotas. (Green Field focus and support brown field program) - Roving via assigned territories to present company products to potential Cluster Enterprise clients. - Nurture sales leads and setting up appointments to present company products. - Identifying Cluster Enterprise client’ needs and prepare...