Customer Service

6 months ago


Kuala Lumpur, Malaysia AFYAA Setapak Full time

**Job Title**:Afyaa Customer Service**

**Company Overview**:
AFYAA works in the health industrial arena to change the skeptical looking of Malaysian towards the importance to preserve their health, as well as to improve the quality of life in order to avoid unhealthy lifestyles among Malaysian. We also believes in positive development rather than overnight results, interpreted as «patience results in pleasure». With our core values based on health and well-being, we are committed to our mission of fostering the belief among consumers that 'health is real wealth',

**Position Overview**:
**Key Criteria**:

- Manage large amounts of out coming/ incoming phone calls
- Generate sales through 3rd party apps like whatsapp (zero ads cost)
- Know how to use maximize microsoft excel possibilities
- Get as many as possible of repeating orders by creating a strong bond between customer service and customers
- Identify and assess customers’ needs to achieve post service customer satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information of afyaa products by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet customer service / team sales targets and kpi

**Qualifications**:

- Relevant experience in sales or related area
- Relevant certifications in sales or related areas are a plus.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Ability to Commute:

- Kuala Lumpur (required)



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