Order Experience Representative, I
2 weeks ago
**Remote Work: Hybrid**
**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
**Responsibilities**:
- Learns and applies knowledge of Zebra’s systems, processes, and philosophies around management of product and/or service contract orders.
- Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
- Provides price quotes on request.
- Ensures proper recording and tracking of all assigned orders
- Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
- Escalates any new or complex problems to management for assistance
- Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped
product, resolution of other issues etc.
- Adheres to CPS customer strategy, leads by example and follows our customer principles.
- Delivers a positive ordering and invoicing experience to our customers and partners.
**Qualifications**:
Minimum Education: High School or equivalent
Minimum Work Experience (years): None
Key Skills and Competencies:
- Strong data entry skills with attention to detail and quality.
- Strong process adherence.
- Fluent level of English (written and verbal) as well as local language as applicable..
- Customer service values / orientation.
- Solid professional work behaviors (attendance, teamwork, time management).
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.
Position Specific Information
Able to telework - Yes
Physical requirements and working conditions will vary by position and should be described as appropriate.
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