Technical Solution Manager

5 months ago

Malaysia DHL Full time

**DHL Express - a company that connects people**:
What makes DHL great? Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
- Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine_DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. **Start YOUR career with DHL today**

**Role Purpose**

At DHL, we put our users first. The world is always changing, so we need technology solution managers who are continuously adapting and excited to work on products that affect thousands of our people & customers daily.

In this role, you will work very closely with technology experts internally and external best-in-class channel partners (Google, CapGemini, Infosys) alongside enterprise architecture groups to craft and co-create the technology stacks needed for your products and platforms. You can break down complex problems into steps that drive product development.

This is a **Senior Specialist**level position within the IT Product Management job family. It involves managing the technology stack of a product, stakeholder management, driving innovation, and ensuring successful delivery of the technology stack for your product managers to deliver business value outcomes.

**How will you contribute to the success of DHL?**:

- Leads POC/POV/prototyping to prove value outcomes & the defined target solution.
- Documents the High-level architecture & design constructs for solution architects to take the next steps.
- Can understand and craft messaging specifications for services on REST JSON frameworks, containers, and Cloud platforms (Azure, GCP).
- Has a good understanding of APIs, SDKs, and how they work.
- Works closely with the Head of Domain to translate Vision into applicable technology stacks alongside Enterprise architecture groups.
- Gains knowledge on leading technology stacks by working with the best-in-class channel partners to create capability for the business.
- Manages, develops, and drives concurrent technology stacks for projects/products/platforms within a domain.
- Possesses competence in analyzing, designing, building, or technically managing solutions that meet business needs.
- Can perform various roles in quality assurance, configuration, testing, training, and documentation of services required to implement/integrate the final solution.
- Demonstrates expertise on specific technology, product, or platform, to manage their build and run components.
- Balancing strategic with immediate needs, to achieve business goals.
- Analyzing complex requirements and designing solutions according to agreed architectural standards.

**Stakeholder Management**
- Development Team: Collaborate on product development, clarify product requirements, and address any technology obstacles to ensure smooth execution of tasks.
- IT Leadership: Align with strategic objectives, and progress reports, and discuss potential risks or issues for swift resolution.
- Business Stakeholders: Understand business needs, translate them into technology requirements, and ensure the product aligns with business objectives.
- Gather feedback from your domain heads, and product managers, and ensure that the product meets their needs, making necessary adjustments based on their feedback.
- Suppliers/Vendors: Stay close to your channel partners connect regularly and bring recommendations to your domain head.
- Cross-functional Teams: Collaborate with Global / regional /functional teams to ensure consistency in product messaging and to gather insights that can be used in product development and improvement.
- Compliance and Legal Teams: Ensure product compliance is with privacy by design and security by design principles are followed.
- Quality Assurance Team: Work together to ensure the product meets quality standards and passes all necessary tests before delivery.
- IT Ex-Comm, IT Senior Management Team, relevant Global, Regional, Country business & IT groups, ITS Express Solutions, External Channel Partners.

**Do you have what it takes?**:

- Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
- 10 years of experience in a Technical role or equivalent experience in a customer-facing technical role.
- Able to work autonomously and independently.
- IT solutions development, data analysis, systems design, systems integration, and solutions implementation experience - proven track record for delivering complex IT solutions.
- Process knowledge: a solid understanding of the process and metrics supporting the business.
- Get-it-done attitude: capable of breaking through organizational silos; managing and achieving goals in a matrix envir

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