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Implementation Support Analyst

4 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time

**Position:Implementation Support Analyst**

**Basic Salary: RM 2800 - RM 3100**

**Allowance: RM 500 Shift + RM 400 Training**

**Working Location: Shah Alam**

**Tenure: 2 Years Contract (Renewable Basis)**

**Working Hour: Night Shift (Fixed)**

**Responsibilities**:

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require

**Job Requirements**
- Bachelor's in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master's preferred)
- Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

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