Customer Success Intern

2 weeks ago


Bangi, Malaysia Authentic Venture Sdn Bhd Full time

**JOB SPECIFICATION**

**JOB TITLE **Customer Success Intern

**AREA / PROFESSIONAL**
Customer Success

**DISCIPLINE**

**DEPARTMENT **Customer Success Department

**REPORTING TO **Customer Success Manager

Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

**JOB DESCRIPTION**
Ensures all customers are successfully using the product or service they’ve purchased from our company.

**JOB RESPONSIBILITY **a. Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and

satisfaction. b. Ensures all customers are successfully using the product or service they’ve purchased from the company. c. Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries. d. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. e. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. f. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. g. Ability to provide training, coaching and consultancy when required. h. Provide continuous engagement with existing clients including announcing system updates, wishing well wishes and more. i. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. j. Identify improvements to be made either within the system or in the training/engagement/support materials to increase customer satisfaction and retention. k. Support other team members either from same department and other departments when needed. l. Any other tasks as per instructed.

**EDUCATION, Education Background**

**CERTIFICATION AND **Minimum Diploma

**EXPERIENCE**
**Years of Experience**

No experience required

**SKILLS/COMPETENCIES ** a. Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities. b. Technical aptitude and the ability to understand and explain complex concepts in simple terms. c. Great interpersonal and relationship-building skills. d. Customer service experience and a customer-centric attitude. e. Excellent interpersonal, communication (verbal and written) and collaboration skills. f. Strong problem-solving and creative skills. g. An ability to work and stay calm under pressure and keep to deadlines. h. Good computer literacy and ability to understand, use and demo systems. i. Writing skills including for communications, preparation of SOP, etc. j. Presentation skills including preparation and delivering presentations. k. Must be detailed oriented and an active listener. l. Teamwork and leadership skills. m. Multitasking and Organization Skills. n. Good in negotiation skills. o. Good learning skills and able to learn new things such as new systems, services, etc. p. Microsoft Office (Word, Excel, PowerPoint, etc.)

**KEY PERFORMANCE**
**INDICATOR **a. Respond to all enquiries within 24 hours. b. Maintain and/or increase the customer retention rate. c. Reduce the support ticket, call and chat. d. Submit training report after training finished. e. Submit support report every month.

**Job Type**: Internship
Contract length: 6 months

**Salary**: RM600.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)



  • Bangi, Selangor, Malaysia Authentic Venture Sdn Bhd Full time

    JOB SPECIFICATIONJOB TITLE Customer Success InternAREA / PROFESSIONALCustomer SuccessDISCIPLINEDEPARTMENT Customer Success DepartmentREPORTING TO Customer Success ManagerDevelops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.JOB DESCRIPTIONEnsures all customers are successfully...


  • Bangi, Malaysia Authentic Venture Sdn Bhd Full time

    **JOB SPECIFICATION** **JOB TITLE **Customer Success Intern **AREA / PROFESSIONAL** Customer Success **DISCIPLINE** **DEPARTMENT **Customer Success Department **REPORTING TO **Customer Success Manager Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. **JOB...


  • Bangi, Malaysia Authentic Venture Sdn Bhd Full time

    Monitors claims by reviewing claims, substantiating documentation. - Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick and personal time. - Assist in preparing full set of account and reports to the Management - Maintain proper recording, filing and documentation of...


  • Bangi, Malaysia MAY Healthcare Group Sdn. Bhd. Full time

    This is a full-time on-site role for a Customer Service Cum Sales located in Bandar Baru Bangi. The successful applicant will be responsible for the following day-to-day tasks: - The Customer Service Cum Sales representative will be responsible for handling customer inquiries, resolving customer complaints, providing information about our products and...


  • Bangi, Malaysia Rayyan Haya Resources Sdn Bhd Full time

    **JOB SCOPE** - General admin and customer support - Perform basic administrative work such as filling, data entry, prepare documentation, event management. - Perform customer service task such as handle order, customer complaints and packing order. - Liaise with internal departments to ensure smooth operation. - Perform market research on industry news and...


  • Bangi, Selangor, Malaysia Authentic Venture Sdn Bhd Full time

    Monitors claims by reviewing claims, substantiating documentation. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick and personal time. Assist in preparing full set of account and reports to the Management Maintain proper recording, filing and documentation of account...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Selangor, Malaysia MAY Healthcare Group Sdn. Bhd. Full time

    This is a full-time on-site role for a Customer Service Cum Sales located in Bandar Baru Bangi.The successful applicant will be responsible for the following day-to-day tasks: The Customer Service Cum Sales representative will be responsible for handling customer inquiries, resolving customer complaints, providing information about our products and services,...


  • Bangi, Selangor, Malaysia Rayyan Haya Resources Sdn Bhd Full time

    JOB SCOPE General admin and customer support Perform basic administrative work such as filling, data entry, prepare documentation, event management. Perform customer service task such as handle order, customer complaints and packing order. Liaise with internal departments to ensure smooth operation. Perform market research on industry news and trends,...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia UKM Holdings Sdn Bhd Full time

    This position is for **Unipeq Sdn Bhd**, a wholly-owned subsidiary of **UKM Holdings Sdn Bhd.** The responsibilities are as follows: **Responsibilities**: - Organizes a range of sales and marketing activities for the company. - Create long-term value for an organization from customers, markets, and relationships. - Preparing quotations, proposals for...


  • Bangi, Selangor, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    Responsibilities: Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. Assist sales order processing and follow up on delivery status of orders and track on...


  • Bangi, Selangor, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    Responsibilities: Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. Assist sales order processing and follow up on delivery status of orders and track on...


  • Bangi, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 3,500 MYR ~ 4,500 MYR**Industry**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers - Communication with overseas Suppliers to ensure prompt delivery - Communication with forwarders for...


  • Bangi, Malaysia Aeronerve Group Full time

    As an Intern within our RPTO and DroneTech training products division, your primary responsibility will be mainly to assist Product Manager to oversee and coordinate training projects, improvising, enhancing training products, managing team members to achieve the objectives and goal of the company. **Responsibilities**: - Provide customer support to...


  • Bangi, Selangor, Malaysia UKM Holdings Sdn Bhd Full time

    This position is for Unipeq Sdn Bhd, a wholly-owned subsidiary of UKM Holdings Sdn Bhd. The responsibilities are as follows:Responsibilities: Organizes a range of sales and marketing activities for the company. Create longterm value for an organization from customers, markets, and relationships. Preparing quotations, proposals for various clients. Followup...

  • Business Analyst

    3 weeks ago


    Bangi, Malaysia Silentmode Sdn Bhd Full time

    **Responsibilities**: - Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives. - Prepare related document, process and...


  • Bangi, Selangor, Malaysia Reeracoen Malaysia Full time

    Overview:Salary:3,500 MYR ~ 4,500 MYRIndustry:To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. Order planning, stock replenishment and place order with factories & suppliers Communication with overseas Suppliers to ensure prompt delivery Communication with forwarders for timely import...