Customer Success/it Support Intern

7 months ago


Bangi, Malaysia Authentic Venture Sdn Bhd Full time

**JOB SPECIFICATION**

**JOB TITLE **Customer Success Intern

**AREA / PROFESSIONAL**
Customer Success

**DISCIPLINE**

**DEPARTMENT **Customer Success Department

**REPORTING TO **Customer Success Manager

Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

**JOB DESCRIPTION**
Ensures all customers are successfully using the product or service they’ve purchased from our company.

**JOB RESPONSIBILITY **a. Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and

satisfaction. b. Ensures all customers are successfully using the product or service they’ve purchased from the company. c. Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries. d. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. e. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. f. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. g. Ability to provide training, coaching and consultancy when required. h. Provide continuous engagement with existing clients including announcing system updates, wishing well wishes and more. i. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. j. Identify improvements to be made either within the system or in the training/engagement/support materials to increase customer satisfaction and retention. k. Support other team members either from same department and other departments when needed. l. Any other tasks as per instructed.

**EDUCATION, Education Background**

**CERTIFICATION AND **Minimum Diploma

**EXPERIENCE**
**Years of Experience**

No experience required

**SKILLS/COMPETENCIES ** a. Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities. b. Technical aptitude and the ability to understand and explain complex concepts in simple terms. c. Great interpersonal and relationship-building skills. d. Customer service experience and a customer-centric attitude. e. Excellent interpersonal, communication (verbal and written) and collaboration skills. f. Strong problem-solving and creative skills. g. An ability to work and stay calm under pressure and keep to deadlines. h. Good computer literacy and ability to understand, use and demo systems. i. Writing skills including for communications, preparation of SOP, etc. j. Presentation skills including preparation and delivering presentations. k. Must be detailed oriented and an active listener. l. Teamwork and leadership skills. m. Multitasking and Organization Skills. n. Good in negotiation skills. o. Good learning skills and able to learn new things such as new systems, services, etc. p. Microsoft Office (Word, Excel, PowerPoint, etc.)

**KEY PERFORMANCE**
**INDICATOR **a. Respond to all enquiries within 24 hours. b. Maintain and/or increase the customer retention rate. c. Reduce the support ticket, call and chat. d. Submit training report after training finished. e. Submit support report every month.

**Job Type**: Internship
Contract length: 6 months

**Salary**: RM600.00 per month

Schedule:

- Monday to Friday



  • Bangi, Malaysia Authentic Venture Sdn Bhd Full time

    **JOB SPECIFICATION** **JOB TITLE **Customer Success Intern **AREA / PROFESSIONAL** Customer Success **DISCIPLINE** **DEPARTMENT **Customer Success Department **REPORTING TO **Customer Success Manager Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. **JOB...


  • Bangi, Malaysia Sonepar Deutschland Full time

    **KVC Industrial Supplies Sdn** **Bhd** is a leading Industrial supplier in Malaysia, founded in 1989. Today, we have more than 20 sales offices all over Malaysia, headquartered in Bangi, Selangor with approximately 600 associates to serve over 6,000 active customers. To ensure sustainable growth, the Group has expanded and diversified its business across 4...


  • Bangi, Malaysia Silentmode Sdn. Bhd. Full time

    Requirements & Qualification - Minimum Diploma in any related field. - Attention to detail and good problem-solving skills. - Excellent interpersonal skills. - Good written and verbal communication. - Prior experience in customer support, tech support, desktop support, or a similar role. **Responsibilities**: - Identify customer needs and help customers...


  • Bangi, Malaysia Oceancash Nonwoven Sdn Bhd Full time

    **Responsibilities**: To assist manager in the smooth flow of day-to-day customer supports and shipping issues and matters. - To liaise with customers in all aspects of sales and marketing from inquiries to complaints - To ensure smooth flow of customers order from productions to deliveries - Work closely with intercompany, forwarding agents and...

  • Customer Service Sales

    7 months ago


    Bangi, Malaysia MAY Healthcare Group Sdn. Bhd. Full time

    This is a full-time on-site role for a Customer Service Cum Sales located in Bandar Baru Bangi. The successful applicant will be responsible for the following day-to-day tasks: - The Customer Service Cum Sales representative will be responsible for handling customer inquiries, resolving customer complaints, providing information about our products and...


  • Bangi, Malaysia Rayyan Haya Resources Sdn Bhd Full time

    **JOB SCOPE** - General admin and customer support - Perform basic administrative work such as filling, data entry, prepare documentation, event management. - Perform customer service task such as handle order, customer complaints and packing order. - Liaise with internal departments to ensure smooth operation. - Perform market research on industry news and...


  • Bangi, Malaysia Kvc Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery orders, invoices and other relevant documents. - Assist sales order processing and follow up on the delivery status of orders and...


  • Bangi, Malaysia KVC INDUSTRIAL SUPPLIES SDN BHD Full time

    Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. Assist sales order processing and follow up on delivery status of orders and track on collection. Coordinate with...

  • Customer Service

    3 days ago


    Bangi, Malaysia Messrs. Asiah & Hisam Full time

    **Customer service representatives (CSR) duties and responsibilities**: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Bangi, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 3,500 MYR ~ 4,500 MYR**Industry**: - To manage and handle all customer parts queries, process orders, monitor payments, claims and deliveries/shipping. - Order planning, stock replenishment and place order with factories & suppliers - Communication with overseas Suppliers to ensure prompt delivery - Communication with forwarders for...


  • Bangi, Malaysia UKM Holdings Sdn Bhd Full time

    This position is for **Unipeq Sdn Bhd**, a wholly-owned subsidiary of **UKM Holdings Sdn Bhd.** The responsibilities are as follows: **Responsibilities**: - Organizes a range of sales and marketing activities for the company. - Create long-term value for an organization from customers, markets, and relationships. - Preparing quotations, proposals for...


  • Bangi, Malaysia Authentic Venture Sdn Bhd Full time

    Monitors claims by reviewing claims, substantiating documentation. - Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick and personal time. - Assist in preparing full set of account and reports to the Management - Maintain proper recording, filing and documentation of...


  • Bangi, Malaysia ELMEZA HOLDINGS SDN BHD Full time

    **Urgent Hiring** Salary : RM 4,000 TO RM 6,000 + BONUS ACHIEVEMENT TARGET MONTHLY **Full Job Description** - To Sell and cross-sell company products - To ensure that all customer know about company new promotion and campaign. - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure...

  • Business Analyst

    7 months ago


    Bangi, Malaysia Silentmode Sdn Bhd Full time

    **Responsibilities**: - Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives. - Prepare related document, process and...


  • Bangi, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...

  • Business Analyst

    7 months ago


    Bangi, Malaysia Silentmode Sdn. Bhd. Full time

    Responsibilities - Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives. - Prepare related document, process and...

  • Business Admin Intern

    7 months ago


    Bangi, Malaysia BABYMAMA TRADING SDN BHD Full time

    **Office Assistance**: - Greet and assist visitors with a professional and friendly demeanor. - Answer and direct phone calls, take messages, and manage general inquiries **Communication**: - Assist in internal and external communication **Record Keeping**: - Help maintain accurate and up-to-date records and files. - Assist in data entry and database...