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Customer Support
4 weeks ago
1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Keep records of customer interactions, process customer accounts and file documents. 3. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
The HR Tag, CORE HR Software will automate employee lifecycle and workflows so you can work smarter, not harder. Our Core HR Software stores all employee information within a central system of record rendering seamless organization and management of employee information, such as payroll and benefits data.
Bachelor's or Equivalent
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Customer Support Professional
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full timeCompany OverviewSWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. is a global member-owned cooperative and the world's leading provider of secure financial messaging services.We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis, and...
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Customer Support Operations Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full timeJob DescriptionWe are seeking an experienced customer support professional to join our team. The successful candidate will have a strong background in financial services and be able to interface effectively with both internal and external customers.Your primary responsibility will be to validate and process joining requests accurately and efficiently. You...
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Global Customer Support Engineer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full timeAbout the RoleThis role involves assisting customers worldwide with solving their Swift operational challenges on a daily basis.The ideal candidate will be technically minded and willing to acquire an in-depth understanding of the entire Swift product suite used by our customers.Sharing knowledge and expertise with both customers and colleagues is crucial in...
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Multilingual Customer Onboarding Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN. BHD. Full timeWhat We're Looking ForWe're looking for a dynamic and motivated individual who is passionate about delivering exceptional customer experiences. As a Senior Customer Service Analyst, you will play a critical role in shaping our customer support operations.You should have excellent communication skills, a keen eye for detail, and the ability to work...
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Customer Support
3 weeks ago
Kuala Lumpur, Malaysia OX HR Consultancy Full time**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...
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Customer Support
2 weeks ago
Kuala Lumpur, Malaysia PRACBIZ SDN. BHD. Full time**Responsibilities**: - Provide professional assistance to our customers to get the best use of our products and services as well as smooth operations. - Respond to and resolve customer enquiries including clarifying customer complaints, proposing and explaining solutions, expedite correction and following up to ensure resolution and customer...
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Customer Support
4 weeks ago
Kuala Lumpur, Malaysia Nezda Technologies (Malaysia) Full timeEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to...
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Customer Support
11 hours ago
Kuala Lumpur, Malaysia Explosoft International Sdn Bhd Full time**Requirements**: - Required languages(s): English, Bahasa Malaysia & Chinese. **Responsibilities**: - Answering clients about all technical support questions - Resolve issues reported by customers, liaise with technical team as and when needed. - Ensure customers are fully satisfied with the efficient and excellent services provided at all times. -...
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Customer Support
3 weeks ago
Kuala Lumpur, Malaysia Byton Byte Marketing Sdn Bhd Full timeConfer with customers via chat about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Review policy terms to determine whether...
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Customer Support
3 weeks ago
Kuala Lumpur, Malaysia Scicom International Full time**The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...
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Hiring Customer Support
2 weeks ago
Kuala Lumpur, Malaysia Quess Corp Limited Full time**Key Responsibilities**: A customer support representative's primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are: - A...
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Customer Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PTW Full timeJob OverviewPTW is seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support department, you will play a critical role in ensuring that our customers receive exceptional service and support.
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External Service Provider with English and Thai
2 weeks ago
Kuala Lumpur, Malaysia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
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Kuala Lumpur, Malaysia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
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Customer Support Representatives
5 days ago
Kuala Lumpur, Malaysia XIPAT Flexible Solutions Company Limited Full time**This is a Remote position**_ **1. Responsibilities** - Answering questions about features and documenting any technical issues, and passing them on to the product team - Creating support tasks for the team - Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...
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External Service Provider with English and Hindi
2 weeks ago
Kuala Lumpur, Malaysia SDZ Support Company Full time**SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD** is an international company that provides customer support services to reputable financial firms. One of our biggest clients is **IQ OPTION** (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are...
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Customer Support Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Deriv Services Sdn Bhd Full timeCustomer Support LeadWe're seeking an experienced Customer Support Lead to spearhead our customer service team.In this role, you'll lead a dynamic team that directly impacts thousands of traders' success while shaping the future of customer service in online trading. You'll tackle complex challenges, drive innovation in service delivery, and create...
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External Service Provider with English and
3 weeks ago
Kuala Lumpur, Malaysia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
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Customer Support Specialist
2 weeks ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** We are looking for a** Customer Support Specialist **who will use their strong customer focus and knowledge to provide the best user experience. Reporting to the Chief Technology Officer, you are an integral part of the team and will ensure the delivery of customer-focused service and meeting service level expectations. As part of the...
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Customer Support
2 weeks ago
Kuala Lumpur, Malaysia FUNCROWD SDN BHD Full timeAn opening for 2 positions. A new, vibrant company seeking to hire young, ambitious and driven Key Account, you will assist in managing client relationships, provide customer support, and contribute to sales efforts. Strong communication and organizational skills are required, along with Basic Microsoft Office and Editing Template Design. The position offers...