Manager, Tto Communication

2 weeks ago


Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Technology

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 14/May/2024, 2:01:51 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

**Responsibilities**:

- This role will be part of the central Transformation, Technology & Operations (TTO) Communication & Engagement (C&E) Delivery team.
- Reporting to the Lead, C&E Delivery, the role’s purpose is to support the successful account management of strategic functions within TTO by working closely and in partnership with the Leads, TTO C&E (i.e. domain SPOCs) to drive effective communications aligned to TTO Strategy 25 (S25).
- The Manager, TTO C&E will also develop compelling content focused on specific business priorities and in suport of delivering S25. In addition to Content Development, the role will be responsible for providing centralised services such as Event Management, Channel Management and managing Creative Design etc.
- Additionally, the role is part of the broader TTO C&E team that reports to the TTO Chief of Staff, with an additional matrix reporting to the Global Head of TTO Communications, Change and Innovation.
- There are multiple roles for the Manager, TTO Communication & Engagement.

Strategy:

- Assist with providing the communications direction and deliverables for Group, Business or Region domains within TTO by supporting accounts as follows:

- Enterprise Technology (ET) and Technology Strategy & Architecture (TSA)
- Information & Cyber Security (ICS) and Central Data Office (CDO)
- Corporate, Commercial & Institutional Banking (CCIB) and Europe & America (EA) (Technology and Operations).
- Consumer, Private and Business Banking (CPBB) (Technology and Operations)
- Regions (Asia and Africa & Middle East)
- Functions and Global Business Services (GBS).
- Provide tactical communications advice and support to the Head, TTO C&E; Leads, TTO C&E; and TTO Corporate Affairs, Brand & Marketing (CABM).
- Have a proactive approach in understanding and sharing industry best practices and looking for opportunities to promote and build awareness of TTO strategic priorities.
- Measure the success of communications using insights and analytics and adjust approach to meet organisational objectives.

Business:

- Collaborate with TTO C&E and TTO CABM to ensure function communications align and support broader communications priorities and processes.
- Support communications to engage employees that is aligned to TTO’s People & Culture agenda (for example: TTO Senior Leadership Team engagements, Town Halls, People Leader initiatives, Roadshows and events during Executive Visits to markets etc.).
- Support communications plans for project rollouts.
- Develop employee engagement and / or end-user targeted communications that raise awareness, drive engagement and inspire action around TTO priorities, services and solutions.
- Build awareness amongst key stakeholders around understanding S25 via business relevant, jargon-free and actionable communication initiatives.
- Develop compelling content such as thought leadership blogs, videos, podcasts, messaging documents and scripts, Q&A / FAQ materials, presentations, as well as messaging for executive platforms both internally (Town Halls) and externally (Social Media) etc.
- Provide centralised services such as Event Management, Channel Management (i.e. Bridge / Intranet, Distribution Lists), and manage Creative Design (i.e. Graphic Design) etc.
- Proactively engage and work with internal stakeholders within Group, Business or Region domains for TTO.

Processes
- Accountable to risk control owners and / or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

Risk Management
- Identify, report, and escalate issues, risks, business intelligence to leadership.

Governance
- Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
- TTO MT
- TTO Communication & Engagement
- TTO CABM and other CABM teams
- Group, Client and / or Region functions
- Business and



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