Call Center Agent

4 weeks ago


Kuala Lumpur, Malaysia RF Staffing and Outsourcing Solutions Sdn. Bhd. Full time

Job Details

1. Enquiries Management
- Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.
- Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
- Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices
- Escalate all inquiries without predefined answers according to defined processes.
- Other duties and special projects that are assigned by management (experience related)
- Utilize computer technology to handle high volume of enquires.
- Communicate with internal/external business partners and stakeholders.

2. Create, Promote and Maintain Operational Excellence
- Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
- Maintain and improve Lilly product knowledge and material dispatch workflow.
- Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.

3. Compliance
- Ensure compliance in daily operations.
- Comply with any preventive and corrective actions.
- Cooperate for investigations, monitoring and audits.

Requirement:

- Business or fluent level in Japanese and business level in English (verbal and written)
- Bachelor’s degree or equivalent

**Salary**: RM5,500.00 - RM7,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Japanese (preferred)
- English (preferred)



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