Front Office Assistance
3 weeks ago
Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully
- furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Salary**: From RM1,700.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Office Assistant: 1 year (preferred)
**Language**:
- Bahasa (preferred)
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