Payroll Country Owner

6 days ago

Penang Island, Malaysia Alight Full time

**Our story**

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.

**Grow with purpose - **Be inspired by our higher calling of improving lives.

**Be Alight - **act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Payroll Country Owner - Malaysia**

Alight Pay is a product roadmap innovation to create our own IP payroll engine. Where we have still to build the country solution, the role holder starts by focusing on delivering all the key information to define the country local standard build within Alight Pay, working closely with the Products team. Once the country is deployed and the localization has been completed, the role switches to maintenance and support mode across a BAU environment and client implementation work.

The Payroll Country owner (PCO) is responsible to define the local payroll country set up of Alight Pay and the ongoing maintenance and health of the country solution. They provide payroll expertise and outputs to deliver compliant country payroll calculations, legal compliance into the core pay engine and maintain the country standard ongoing. They also lead client country activation and act as the payroll manager supporting the client and internal teams on the account once live.

**The core summary of the PCO role is;**
- ** Country Standards** - identify best payroll practices in country, define and maintain the country standards, and support the teams to uphold the standards.
- ** Maintenance and Compliance - **continual review and update of country standard solution to identify and adapt to legal changes and incorporate into all design documents, workbooks, and other material to maintain country compliance.
- ** Country Testing** - validating all created standards and rules through testing of created country solution within Alight Pay.
- ** Project Management **- is accountable for the Alight Pay country payroll activation for customers. Works as part of a wider project team during activation and implementations.
- ** Payroll Management **- assist client and internal teams on country payroll and coordinate payroll activities.
- ** Ongoing Payroll activity **- once a client is live ensure that the payroll is run to the correct standard, SLA’s are met and work with the Delivery Expert on any issues, escalations or client CRs.

**Payroll Country Owner Key Responsibilities**
- Owns the payroll solution for the country
- Key point of contact for sales on the specifics of the country solution
- Monitor regulatory environment and ensure changes are understood, planned and incorporated into the country payroll standards and workbooks. Workbooks are owned by the PCO so the role requires a good understanding of how to build calculations and reports.
- Maintain documentation for country standard payroll processing
- Maintain all the country standard workbooks and documentation that state what is included in the standard deployment for the country in line with country legislative changes
- Work with the project management team in activation of new customers to the tool. Accountable for the Alight Payroll client activation for their country.
- Review account status and participate in service review meetings with the client.
- Support country payroll teams in running payroll and providing tier 1 support and triage for all technical questions and problems
- Manage and maintain clear and informative communications to internal teams and the client to support the efficient processing of payrolls and systems.
- Work with relevant teams across Alight to ensure changes to the technical environment is understood, tested and that all documentation is updated to reflect those changes
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

**Knowledge, Skills, Abilities, and Experience**

**Knowledge, Education, Certification, Skills & Technical Proficiencies**
- Bachelor's Degree or any completed 1-2 years completed certification with related work experience
- Fluent in English (written, oral)
- Advanced level of Excel
- Country payroll and legislation expertise
- HR Consulting, payroll and outsourcing industry experience
- Implementation knowledge and

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