Server and Application Support Analyst
3 days ago
Collaborative skills: They require the ability to work with effectively with cross-functional teams
Communications skills: They must possess excellent written and verbal communication skills for documentation and customer support duties, and must also be comfortable communicating complex concepts to others having diverse levels of seniority and technical competence
Customer service skills: They must possess demonstrated ability to provide customer support and deal with escalated customer issues
Problem
- solving skills: They must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
Interpersonal skills: They require this skill to effectively influence and communicate cross-functionally
Organizational skills: They require the ability to multi-task, effectively prioritize work, and adapt during pressured situations.
- Manage availability, reliability, performance and disaster recovery readiness of credit bureau systems, ensuring maximum system uptime, mínimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
- Manage and provide round-the-clock(24hoursadayx7daysaweek) support services to stakeholders, ensuring that all reported incidents, problems and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
- Identify systems and server infrastructure capabilities and implement proven technologies and adaptive infrastructure to enable business outcomes
- Ensure resiliency of systems and server infrastructure and its related system solutions for business continuity, high availability and sustained performance of the Bank's primary functions
- Provides advisory roles in systems and server architecture principles to ensure the delivery of emerging ICT system solutions that best meet the business demand and priorities
- Undertake research and feasibility study on systems and server infrastructure and its related system solutions to ensure its reliability, agility and resiliency for faster business innovation -Manage the lifecycle of systems and server infrastructure and its related system solutions technology refresh with minimised impact to business operations and in compliance with the Technology Architecture design, standards and principles
- Manage relationship with stakeholders ensuring that IT services deliver stakeholder satisfaction, and ensuring that the IT services add-value to the stakeholders.
Academic Qualifications: A degree in Computer Science, Information Technology, Applied Mathematics, or Engineering.
- System development lifecycle, system analysis and design, database management and technically strong in al lor some of these software:SQL,Oracle,JAVA, Apache, IBMWebsphere,IBM DB2, MIMIX and IBM SKLM.
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