Sales Development Representative

5 months ago

Kuala Lumpur, Malaysia Wonders Full time

**About us**:
Here at Wonders, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In turn, empowering them to focus on creating a better customer experience while helping their business thrive.

We obsess over placing our customers first and working backward from there. When our customers succeed, we succeed

**What we're looking for**:
We are looking for Sales Development Representatives to join our Sales team, individuals who are thrilled to represent Wonders to prospects and support business growth. We are looking for someone with an upbeat attitude and keeps the team feeling motivated. You will have the opportunity to become the face of one of the fastest-growing restaurant tech companies, building new businesses with restaurant owners.

A successful applicant will be responsible for identifying new qualified sales opportunities and scheduling calls for the Account Executive team, and help close the deal by conducting extensive discovery calls, taking qualification notes, and establishing efficient communication.

**What you will be doing**:

- Initial Outreach: Conduct cold calls and handle inbound leads to discover prospects' needs and pique their interest. Hold intelligent and engaging conversations with prospects over the phone. Educate them about our products and benefits.
- Qualification: Assess the suitability and level of interest of leads by asking probing questions and evaluating their needs and pain points. Determine if they meet the criteria for a qualified sales opportunity.
- Call booking: Book calls for the Account Executives with qualified leads who show genuine interest in our solutions. Take responsibility for following up on cold and warm leads to the further sales process. Achieve or exceed monthly sales quotas and objectives.
- Data Management and Reporting: Acquire key prospect data from the initial conversation. Maintain accurate records of lead interactions and status updates in the CRM system. Ensure all data is up-to-date and properly categorized. Able to understand and follow the tracking metrics and performance reports.
- Collaboration: Collaborate closely with the sales and marketing teams to align on messaging, strategies, and target customer profiles. Provide feedback on lead quality and help refine lead generation processes.

**What you will bring**:

- You are fluent in Chinese Mandarin (native) and able to communicate in English.
- You have previous experience in a sales position
- You are familiar with computer operations; experience with Salesforce is preferred.
- You are persistent and resilient to handle rejection and maintain a positive attitude.
- You have strong communication and interpersonal skills.

**Good to have**:

- Experience in SaaS or restaurant tech industry is familiar with client-facing sales.
- Excellent organizational and time management skills; high-energy, team-first attitude.
- Ability to be comfortable operating under ambiguity but thriving in an established process, being coachable, flexible, and self-motivated.
- Chinese Fuzhouese 福州话 native is a plus.

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

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