Negotiator, Cco

5 months ago

Malaysia CIMB Group Full time

**Key Responsibilities**:
**Business Performance and Management**
- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
- Successfully work on accounts as per guideline requirements set in collection system.
- Ensure the portfolio assigned are attempted within the stipulated time set by manager
- To manage portfolio appropriately towards target setting.
- To render full support towards team performance
- All customers enquiries are to be attended within 24 hours
- Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
- Ensure daily, weekly, monthly KPIs are met
- Ensure timely litigation are instituted.
- Provide workable resolution to customers enquiries
- To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
- Avoid Operational Losses
- Assist Team Manager on any ad-hoc projects

**People Management**
- Liaise with Manager on customers’ issues.

**Regulatory Compliance**
- Ensure satisfactory rating on all audit reviews.
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
- Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

**Qualifications**
- Bachelor Degree or Diploma in the relevant discipline
- With relevant Collection and Recovery experience

**Competencies/Skills**

Technical / Functional skills:

- Computer literacy - basic MS Words and Excel
- Multilingual

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