Level 2 - Technical Support Specialist [it/cloud
7 months ago
**Key Responsibilities**:
- Provide support to end-users related requests or inquiries concerning General Inquiries, User Support, Guidance on Standard Workflows.
- Provide exceptional customer service and ensure prompt and effective resolution of customer problems via first interaction resolution guidelines and/or escalated process.
- **Troubleshooting**: Diagnose and investigate complex issues with cloud infrastructure, platforms, and services. Analyze logs, performance metrics, and other relevant data to identify the root cause of problems and provide appropriate solutions.
- Escalate critical or unresolved issues to the appropriate internal teams or management, following defined escalation procedures. Communicate effectively with customers and stakeholders to provide timely updates on escalated issues.
- Meet or exceed KPIs.
**Key Qualifications**:
- **Diploma or University Degree**. Preferably in Computer Science/Information Technology, or any equivalent.
- **Minimum 1-2 years** of experience in an IT/ system support environment.
- Strong English communication skills (both verbal and written)
- Must be willing to work in rotating shifts.
**Job Types**: Full-time, Permanent
**Salary**: RM4,600.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- Do you have experience with Kubernetes/Cloud computing?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
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