Level 2 - Technical Support Specialist [it/cloud
5 months ago
**Key Responsibilities**:
- Provide support to end-users related requests or inquiries concerning General Inquiries, User Support, Guidance on Standard Workflows.
- Provide exceptional customer service and ensure prompt and effective resolution of customer problems via first interaction resolution guidelines and/or escalated process.
- **Troubleshooting**: Diagnose and investigate complex issues with cloud infrastructure, platforms, and services. Analyze logs, performance metrics, and other relevant data to identify the root cause of problems and provide appropriate solutions.
- Escalate critical or unresolved issues to the appropriate internal teams or management, following defined escalation procedures. Communicate effectively with customers and stakeholders to provide timely updates on escalated issues.
- Meet or exceed KPIs.
**Key Qualifications**:
- **Diploma or University Degree**. Preferably in Computer Science/Information Technology, or any equivalent.
- **Minimum 1-2 years** of experience in an IT/ system support environment.
- Strong English communication skills (both verbal and written)
- Must be willing to work in rotating shifts.
**Job Types**: Full-time, Permanent
**Salary**: RM4,600.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- Do you have experience with Kubernetes/Cloud computing?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
-
Aws Cloud Support Specialist
5 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...
-
Alibaba Cloud-global Technical Support Expert
5 months ago
Kuala Lumpur, Malaysia Alibaba Full time**Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - Join our team as a database domain expert in cloud product technology, where you will offer expert-level service support to our customers. You will be at the forefront of troubleshooting and resolving complex, escalated issues swiftly and accurately. Key...
-
Alibaba Cloud-global Technical Support Expert
5 months ago
Kuala Lumpur, Malaysia Alibaba Full time**Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - Step into the role of a network domain expert with Alibaba Cloud, where you will be vital in providing top-tier service support for our cloud products. Your expertise will be crucial in the rapid diagnosis and resolution of complex technical issues. Key...
-
Cloud Administrator
5 months ago
Kuala Lumpur, Malaysia POWER IT SERVICES Full time**ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...
-
Technical Sales Support Specialist
5 months ago
Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full timeTechnical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...
-
Technical Support Specialist
5 months ago
Kuala Lumpur, Malaysia Kofax Full time**Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
Technology Specialist
5 months ago
Kuala Lumpur, Malaysia Microsoft Full timeJoin our Modern Work Team as a Cloud Endpoint Technical Specialist and help our enterprise customers modernize their endpoints and embrace a Zero Trust security model. As a pre-sales technical specialist your primary goal is to establish confidence and win our customers’ trust to use M365 Solutions which comprise of Windows endpoints (physical or virtual)...
-
Alibaba Cloud Intelligence-global Technical Support
5 months ago
Kuala Lumpur, Malaysia Alibaba Full time**Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - 1. As an L2 support expert in the networking field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team...
-
Microsoft Cloud Support Specialist
3 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...
-
Technical Support Center Specialist
5 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...
-
Cloud Infrastructure Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob SummaryOxydata Software is seeking a skilled Cloud Infrastructure Specialist to join our technology team. As a key contributor, you will be responsible for designing, implementing, and maintaining our cloud and infrastructure solutions. Your expertise will ensure the scalability, security, and performance of our digital banking services.Key...
-
Technical Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeTechnical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our dynamic team at Glints. This is a hybrid position based in Kuala Lumpur, requiring 2-3 days of office attendance per week.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, or message.Monitor and update case details...
-
Cloud Infrastructure Specialist
5 months ago
Kuala Lumpur, Malaysia Power IT Services Full timeSolid Linux system administration skills; Red Hat Certified Engineer (RHCE) level Linux skills or better, although certifications are not required. - Strong understanding of web technology, virtualization, container and cloud based technologies (e.g: Network Load Balancing, VMWare, Docker, AWS/Azure platform). - Solid knowledge of various IT domains such as:...
-
Alibaba Cloud Intelligence-global Technical Support
5 months ago
Kuala Lumpur, Malaysia Alibaba Full time**Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - 1. As an L2 support expert in the database field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team to...
-
Cloud Infrastructure Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob DescriptionOxydata Software is seeking a skilled Cloud Infrastructure Specialist to join our team.About the RoleWe are looking for an experienced professional to design, implement, and maintain secure and efficient network solutions in our cloud-based environment.The ideal candidate will collaborate closely with our Cloud Engineer to ensure optimal...
-
Technical Support
5 months ago
Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...
-
Technical Support Center Specialist
5 months ago
Kuala Lumpur, Malaysia BD Philippines Full time**Be part of something bigger at BD.** Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks...
-
Cloud Technical Consultant
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia HPE Full timeCloud Technical Consultant This role is designed as a hybrid position, requiring you to work on average 2-3 days per week from an HPE office. Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help companies connect, protect, analyze, and act on their data and applications, from edge to cloud. As...
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia IT Consulting Company Full timeThe Technical Manager assists our infrastructure engineers and NOC in 2nd and 3rd level support to clients. - Be the 2nd and 3rd level support to infrastructure engineers and NOC. - Report to Head, NOC on any issue that could significantly impact service experience. **Requirements**: Minimum 8 years’ hands-on experience in supporting IT infrastructure for...
-
Technical Support Specialist, My
5 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeTechnical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...