Customer Service Executive 12 Months Contract
1 week ago
**Key Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Key Requirements**:
- **12 Months Contract Position.**:
- **Looking for immediate starter.**
**Working Hours: Monday to Saturday 10.00am to 9.00pm, Sunday 10:30am to 6:30pm **(6 days working per week as per shift schedule, one day is rest day)**
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 per month
Schedule:
- Monday to Friday
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