Food & Beverage Attendant (In Room Dining)

6 months ago


Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time

As the Food & Beverage Attendant, you will be responsible for performing the following tasks to the highest standards:

- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Complete checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
- Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure all areas are cleaned and maintained in accordance with operating procedures.
- Take personal responsibility for the service experience of all guests in your designated area.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Give guest service the highest priority.
- Display professional behaviour at all times.
- Avoid offensive or impolite language.

**Salary**: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Food & Beverage: 1 year (preferred)

**Language**:

- English (required)



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