Fine Dining Host/hostess

6 months ago


Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

Our restaurant group is looking to ensure prompt and courteous service of food and beverages to guests of our new Japanese kaiseki, K by hiring a hostess for our front-of-house. The following are some requirements and qualifications to see if you are the right fit for this role.
- Welcomes guests in a warm and friendly manner, ascertains their dining preferences and needs, and determines where best to seat them
- Maintains and updates the seating chart, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests with system if appropriate
- Directs diners to their table or the bar, provides them with menus, and answers questions about chef’s specials and other menu features
- Responds to guest requests and questions politely and efficiently, taking note of food allergies and other dietary restrictions and coordinating with kitchen staff and other team members as needed
- Communicates with diners about specials, promotions, and wait times
- Tend to special Guest needs and requests
- Keeps waiting areas clean and organized and ensures that waiting customers are comfortable
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Ensures diners have a pleasant, welcoming, and memorable dining experience
- Resolves conflicts or addresses or works to prevent diner disappointments
- May be called upon to assist in managing and scheduling wait staff
- **Qualifications**:_
- 2-4 years' experience working in a similar environment, Japanese fine dining preferred
- Basic understanding of greeting etiquettes, guest management and reservation systems
- Must adhere to all company specific safety policies
- Must be able to hear well in a loud environment to answer telephone and respond

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips



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