Customer Support Representative

6 months ago


Kuala Lumpur, Malaysia LTS Search Full time

In this role, you’ll get to provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.

You not only will give away your experience and expertise with empathy, but you’ll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.

**You’ll thrive on this **_**role **_**if you have**:

- Bilingual skills in English and Mandarin, for Mandarin, be able to speak, write and read.
- Excellent verbal and communication skills (B2 English proficiency).
- 1 year of experience in customer service (Business-To-Business strongly preferrable).
- Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
- Basic Microsoft Office (Outlook, Word, Excel) experience required.
- Call center experience preferrable.
- Negotiation skills, able to engage and reach agreements with the clients.
- Schedule availability.
- Restaurant industry familiarity preferrable.

**When joining our team, you get**:

- Direct hiring and benefits beyond what’s mandated by law
- Competitive wage
- Performance bonus
- 40 hours per week (2 days off)
- Pantry vouchers
- Insurance for Minor medical expenses
- Life insurance
- Paid Training
- Growth opportunities

**Working time/Mode**:

- Monday
- Sunday
- Rotation shift: 9:00 pm to 1:00pm (Working hours - 9 hours)
- Work from office - Level 11, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM4,000.00 - RM4,775.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)



  • Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...


  • Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...


  • Kuala Lumpur, Malaysia XIPAT Flexible Solutions Company Limited Full time

    **This is a Remote position**_ **1. Responsibilities** - Answering questions about features and documenting any technical issues, and passing them on to the product team - Creating support tasks for the team - Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...


  • Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    Malaysian Customer Support Representative (English Speaker) Location: Kuala Lumpur **Salary**: RM 3800 to RM 4200 **Responsibilities**: - This is a full-time hybrid role for a Malaysian Customer Support Representative at located in Kuala Lumpur, with flexibility for work. As a customer service agent, you will act as a liaison, provide product and service...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    Customer Support Representative (Mandarin Speaker) About Ezypay Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries...


  • Kuala Lumpur, Malaysia Huntsman Full time

    Job Description: Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity**: Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Sucess Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia StreamYard Full time

    Who are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you're a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn't need to spend...

  • Customer Support

    5 months ago


    Kuala Lumpur, Malaysia OX HR Consultancy Full time

    **Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About J-Recruit Recruitment AgencyWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for communicating with customers via phone, email, and face-to-face, providing knowledgeable answers to questions about products, pricing, and availability, and responding promptly...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...