Customer Support Representative
6 months ago
In this role, you’ll get to provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.
You not only will give away your experience and expertise with empathy, but you’ll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.
**You’ll thrive on this **_**role **_**if you have**:
- Bilingual skills in English and Mandarin, for Mandarin, be able to speak, write and read.
- Excellent verbal and communication skills (B2 English proficiency).
- 1 year of experience in customer service (Business-To-Business strongly preferrable).
- Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
- Basic Microsoft Office (Outlook, Word, Excel) experience required.
- Call center experience preferrable.
- Negotiation skills, able to engage and reach agreements with the clients.
- Schedule availability.
- Restaurant industry familiarity preferrable.
**When joining our team, you get**:
- Direct hiring and benefits beyond what’s mandated by law
- Competitive wage
- Performance bonus
- 40 hours per week (2 days off)
- Pantry vouchers
- Insurance for Minor medical expenses
- Life insurance
- Paid Training
- Growth opportunities
**Working time/Mode**:
- Monday
- Sunday
- Rotation shift: 9:00 pm to 1:00pm (Working hours - 9 hours)
- Work from office - Level 11, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM4,000.00 - RM4,775.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
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