Quality Analyst Lead

JOB DESCRIPTION: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and lead...

The Lead MI Analyst is responsible for leading and managing a team of MI Analysts in the development and delivery of management information (MI) solutions for the business. The Lead MI Analyst will be responsible for ensuring that MI solutions are aligned with the business strategy, that they are accurate, timely, and relevant, and that they meet the needs...

About the job Quality Analyst **Role Name**: Quality Analyst **Work Location**: Malaysia(PSL office/Hybrid) **Employment Type**:FTE **About the position**: As a software QA engineer, you will define the test strategy and test cases, prepare test data, build automation testing/and conduct manual testing to assess the product quality and stability. You...

**Let's talk about the role.** - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data...

Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

About Nala GroupsNala Groups is a leading organization that values excellence and innovation. We are committed to providing our clients with exceptional services, and we are seeking a highly skilled Financial Analyst Lead to join our team.Job SummaryWe are looking for a seasoned Financial Analyst Lead to lead our finance team in delivering high-quality...

**Position: Quality Analyst** **Working Location: Bangsar** **Tenure: 1 Year contract (Renewable basis)** **Working Hour: Rotational Shift** **Basic Offered: Up to RM 4,500** **Job Responsible** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their work quality. -...

Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...

**Roles & Responsibilities** - Work with the QA and SMs to identify needs/gaps and help equip employees with the skills, knowledge, and expertise they need to support the business goals. - Involve in the planning phase of activities for performance management initiatives - Conduct real time audit/side-by-side with analyst - Stay updated with the project...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

**Principal responsibility**: - Meet the Minimum Skills Requirements as a monitor - Monitor transaction / units as per the prescribed guidelines and schedule - Assess the quality and accuracy of the calls monitored, including financial and - compliance accuracy - Provide feedback to the Analysts - Provide feedback to the Trainers (as appropriate) -...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...

**ROLE**: QUALITY ANALYST **CAMPAIGN**:IEIT **DUTIES AND RESPONSIBILITIES**: 1. Monitor Technical Support Agents' transactions to ensure accuracy and adherence to documented guidelines and handling procedures. 2. Ensure that Technical Support Agents consistently deliver optimal service. 3. Provide ongoing coaching, mentoring, and development to help...

**Designation**:Business Analyst Lead **Vertical**:Global Delivery The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in Kuala...

The **Quality Analyst** **(Bilingual - Mandarin & English) **is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance,...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

**Position: Quality Analyst (Vietnamese)** **Working Location: Bangsar** **Tenure: 1 Year contract (Renewable basis)** **Working Hour: Rotational Shift** **Basic Offered: Up to RM 6,000** **Job Responsible** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their work...