Fresh Grad IT Service Desk

6 months ago


Kuala Lumpur, Malaysia Aisling Search & Selection Full time

**IT SERVICE DESK LEVEL 1**

**Location**: Bangsar, near public transport (LRT / Bus)

ROTATIONAL SHIFT BASIS early morning shift, but not graveyard
( 5 days working, 2 off days)

Have own transportation is preferred

**Responsibilities**:

- VOICE & NON-VOICE
- Provide IT support and technical issue resolution for network hardware and software problems for users in the Asia Pacific region.
- Collaborate with team members to escalate and resolve complex technical issues.
- Maintain accurate records of support tickets and resolutions.
- Provide excellent customer service and support to end-users.

**Requirements**:

- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
- **Fresh Graduate or No experience is accepted.**:

- **Fluent in English and Malay.**:

- Strong knowledge of network hardware, software, and troubleshooting techniques.
- Excellent communication skills and customer-oriented approach.
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.

**What we offer**:

- Medical benefits
- Experience in IT Support
- Experience in Customer Service
- Opportunities for career growth and development
- Dynamic and collaborative work environment

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,100.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have your own transportation?

**Education**:

- Diploma/Advanced Diploma (preferred)



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