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Operations and Proximity Support Analyst

4 months ago

Kuala Lumpur, Malaysia World Health Organization Full time

**Grade***: G5

**Contractual Arrangement***: Fixed-term appointment

**Contract Duration (Years, Months, Days)**

**Job Posting***: Jul 20, 2023, 10:40:05 PM

**Closing Date***: Aug 4, 2023, 4:59:00 PM

**Primary Location***: Malaysia-Kuala Lumpur

**Organization***: HQ/GSC Global Service Centre BOS

**Schedule***: Full-time

**OBJECTIVES OF THE PROGRAMME**:
The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:
ii. Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;
iii. Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;
iv. Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

**DESCRIPTION OF DUTIES**:

- Provide the proximity support and technical assistance to the Global Service Centre and WR-Malaysia office for incidents relating to computer and printer hardware/software.
- Ensure the smooth running of the virtual and onsite conferences, audio/video services through providing necessary support on scheduling, operating, and troubleshooting any technical issues.
- Install, maintain, and deliver all end-user devices including computers, mobile devices.
- Develop and maintain system documentations in the areas under the Deployment and Support.
- Carry out other duties and responsibilities as assigned by the supervisor.

**REQUIRED QUALIFICATIONS**:
**Education**:
**Essential**: Completion of secondary, technical or commercial school education.
**Desirable**: Relevant professional training and/or certification.

**Experience**:
**Essential**:

- At least 5 years of relevant experience in an IT environment including: client hardware/software support; virtual meetings tools and platforms, Audio and Video Conference support - intermediate level required; ICT User Support - intermediate level required.
- Experience in liaising and coordinating with third party audio and video conference service providers.

**Desirable**:

- Experience working in an IT environment in a large national, multi-national or international organization and familiarity with the UN.
- Good knowledge of WHO HQ teleconferencing facilities.

**Skills**:

- In-depth knowledge of all Microsoft Windows operating systems.
- Good knowledge of Virtual meetings tools and platforms, audio, and video conference technologies, preferably Polycom hardware.
- Good knowledge and skills in the use of computers and telecommunication technologies.
- Ability to acquire an understanding, identify underlying issues or causes, and solve problems quickly.
- Ability to communicate well with users from different regions.

**WHO Competencies**:

- Teamwork
- Respecting and promoting individual and cultural differences
- Communication
- Producing results
- Moving forward in a changing environment

**Use of Language Skills**:
**Essential**: Expert knowledge of English.
**Desirable**: Beginners knowledge of French.

**REMUNERATION**:
**ADDITIONAL INFORMATION**:

- This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
- A written test may be used as a form of screening.
- According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
- The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
- The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States
- An impe