Quality Administrator

3 weeks ago

Sepang, Malaysia TWO95 International, Inc Full time

**Quality Administrator**

**Duties and Responsibilities**:
**Main Responsibilities**:

- Report to the QA & CM Manager for establishing and maintaining an independent quality system, aligned with organizational and regulatory standards.
- Oversee the standardization and development of the Quality System.
- Support departmental and organizational document standardization and revisions according to regulations and internal requirements.

**Specific Functions**:
Document Control Centre Functions:

- Create and maintain trainee’s training records according to various training requirements.
- Manage records retrieval and distribution while maintaining chain of custody.
- Produce course completion certificates, transcript, transmittal letter, and maintain a reference register for certificate printing.
- Provide an enquiry service for staff, trainees, and customers for documentation-related information.

Record-Keeping and Document Control:

- Create, manage, and retrieve training records for various training programs, ensuring their completeness and retrievability.
- Maintain a centralised record-keeping system that adheres to standards of completeness, integrity, and accessibility.
- Register new documents, manage revisions, and handle the document approval process and publication.

Examination Management:

- Assist the process of examination including receiving question databanks (QDB) / Master Question Papers (MQP) from
- Subject Matter Experts (SME) / Test Authors / Knowledge Experts (KE).
- Ensure proper condition and availability of examination facilities, materials, and equipment, and conduct invigilation.
- Post-exam, handle answer sheet marking using Optical Mark Reader (OMR) and secure records in locked cabinets.
- Assist in maintaining and updating the master list of question papers according to Civil Aviation Authority of Malaysia (CAAM)requirements.
- Manage secure receipt and dispatch of examination papers for both internal and external use.
- Oversee the timely allocation and retrieval of examination papers.
- Perform marking of exam papers, analyse failure rates, and trigger updates or reviews of questions.
- Manage timely processing and publication of examination results to students, academic staff, CAAM and clients.

Quality Management System
- Support the implementation, management, and integration of a QMS.
- Report to management on quality issues, trends, and non-conformities.
- Assist in establishing clear metrics and goals, providing visibility to the QA & CM Manager on the QMS's performance.
- Quality Assurance and Auditing:

- Participate in internal and external and Quality Management System audits.
- Assist in the preparation and resolution of internal and external audits, including audits specifically targeted at the Document Control System.
- Assist in root-cause analysis for corrective actions and process improvements, reporting to management.
- Assist in implementation of corrective action and improvement process.
- Additional / Cross Functions Responsibilities:

- Undertake additional tasks and projects as assigned by the QA & CM Manager.

**Qualifications and Skills**:

- Degree in Business Management, Information Technology, or any related field.
- Minimum 3 years working experience in document control environment.
- Excellent written and oral communication skills. IT skills: Outlook, Word, Excel

**Working conditions**:

- Required to invigilate examination with short notice.
- Ability to work independently, organize and prioritize workload to meet deadlines and work to agreed standards

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

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