Clinical Application Specialist

7 months ago

Kuala Lumpur, Malaysia GE HEALTHCARE Full time

**Job Description Summary**: Responsible for providing technical & clinical support in the sales process within Malaysia, Brunei, Laos, Cambodia, Myanmar for Patient Care Solutions. You shall provide required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and customer service activities to support sales goals. Role should also support ongoing post-sale customer support including on site clinical in-servicing and go-live support.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Roles and Responsibilities**
- Provide scientific/medical input into cross functional strategy; develop and lead execution of local clinical strategy; leverage local clinical and medical insights to best inform cross functional strategy; provide technical and clinical excellence and leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Facilitate the build-up of GE Healthcare’s reputation as a science-based and patient-focused reliable partner
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Presales support and direct and channel partner sales representative support; Educate, observe, and assist sales representatives in the field, as needed to drive successful selling strategies into the field
- Provide and maintain profiles for all installed and potential bases within Malaysia, Brunei, Laos, Cambodia, Myanmar
- Provide support and in-service training when conducting evaluations
- Promote synergies within Patient Care Solutions (PCS) and the greater GE Healthcare organization
- Support local, regional and national trade shows as required
- Manage demo equipment
- Develop and execute region scientific communication and engagement strategy
- Recruit, manage, develop, and retain industry-best key opinion leaders (KOLs) in the region
- Ensure an active flow of local medical insights and needs to the regional and global level as well as other modalities
- Lead local evidence generation strategy and execution, including Investigator Sponsored Studies and expanded access as well as mining the published clinical and scientific literature
- Lead interactions with key external stakeholders as a senior clinical representative of the company and lead clinical advocacy.
- Lead adverse patient event monitoring, reporting, management and complaint handling
- Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory, product lines, markets, sales processes or customer groups. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

**Required Qualifications**
- Bachelor's degree from an accredited university or college.
- Minimum of 2 years clinical/ technical experience
- Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel extensively within the specified geographic region as well as to nationwide sales meetings and tradeshows
- Team oriented with a customer satisfaction mindset
- Fluency in one of other ASEAN relevant languages would be an added advantage

**Desired Characteristics**
- Ability to document, plan, market, and execute programs.
- Medical degree or Clinical Nursing degree preferred; specialist qualifications will be an advantage
- Minimum 3 or more years of demonstrated critical/intensive care experience in large hospital/university setting is preferred
- Strong presentation skills (public speaking and lecture experience desired); history of delivering lectures in clinical conferences will be an advantage.
- Demonstrated ability to understand and present complex material (e.g. clinical literature) in understandable terms
- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, regional/global counterparts and to team members in other functional organizations)
- Solid pro

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