Application Support Specialist
5 months ago
We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.
- it's only applicable for Malaysians.
**Responsibilities**:
- Document support interactions and solutions to ensure knowledge transfer
- Maintain accurate records of all support inquiries and resolutions
- Identify and escalate complex issues to the development team
- Stay up-to-date on the latest features and functionality of the platform
- Proactively identify potential issues and develop solutions to prevent them
- Collaborate with other internal teams to ensure seamless user experience
Qualifications:
- Proven experience troubleshooting and resolving software issues
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Good verbal and written English is required.
- Mandarin or Cantonese is preferred.
- Proficiency in Issue & Project tracking software like Jira is preferred
**Salary**: RM7,000.00 - RM10,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
- English (preferred)
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