Application Support Specialist

3 weeks ago

Kuala Lumpur, Malaysia Tech-Matrix Sdn Bhd Full time

Application Services
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
- Provide input to the implementation, backup and roll-back plans.
- Act as a technical resource for internal and external projects.
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
- Documentation
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports
- Team Development
- Share / spread knowledge with team members as well as internal teams
- Pro-active in maintaining and increasing the teams technical knowledge
- Coach and develop team members
- Functional Skills & Experiences
- Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management
- Good interpersonal and communication skills
- Technical Skills & Experiences
- Experience with supporting multi-tier infrastructures
- Manage technical team and architect custom solutions
- Possess strong technical knowledge in
- Familiar with Oracle WebLogic
- Familiar with RedHat ActiveMQ and Apache ActiveMQ
- Familiar with UNIX/Linux shell scripting (BASH)
- Familiar with Oracle DB (SQL & FTI/FCC data dictionary)
- Familiar with Java & Eclipse IDE will be added advantage
- FTI & FCC Technical Knowledge
- At least 3 years of experience in FTI / FCC Technical Production Support is mandatory.
- Finastra Certified Technical Associate (FTI, FCC) will be added advantage
- Customizations using SDK and SQL scripting will be added advantage

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,999.00 - RM6,999.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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