Application Support

4 days ago

Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time

**1. System/Application Implementation and Enhancements**
- As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc.
- Lead, drive or participate in end-to-end management and execution of projects/change requests to implement enhancements and upgrades within mutually agreed scope, timelines and budget with mínimal disruptions to business and operations and in accordance with relevant IT frameworks, guidelines and policies.
- Proactively coordinate and manage system and technical issues, risks and escalate the issues/risks appropriately for resolution.
- Develop and maintain IT system technical documentations including Technical Operation Manual, Guideline, ‘Arahan Kerja’, and reports.
- Participate in System Integration Test (SIT) / User Acceptance Test (UAT) to ensure system can operate in accordance with business requirement.

**2. System/Application Maintenance**
- Prioritize, schedule and delegate assignment of support activities and tasks.

**3. System/Application Technical Support**
- Resolve IT system technical incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Provide appropriate maintenance, technical support and incident management processes and procedures to support and maintain the system, and to investigate and resolve the technical incidents in production and disaster recovery environment.
- Coordinate technical / deployment / implementation tasks and activities related to the IT systems with relevant internal teams and external parties as and when required.
- Provide timely communication to relevant parties internally, other departments and divisions, business owner as well as business users on the status of the service requests and incidents.
- Ensure problem prevention methods are continually applied to improve service levels and reduce costs by undertaking problem diagnosis, implementing problem resolution and appropriate proactive prevention to the IT systems.
- Able to perform troubleshooting by analysing logs and identifying the underlying cause.
- Capable of comprehending Structured Query Language (SQL) statement for troubleshooting and data patching needs.

**4. Technical Support Assistance and Ad-Hoc Task**
- Assist in providing information and support for technical deployment / implementation tasks and activities of other related systems, solutions and technologies.
- Cooperate with other teams / parties (internal and external) in ad-hoc projects / tasks / activities related to Application Infra Support Unit.
- Collaborate with Internal Audit Department to provide the necessary information according to the established schedule.
- Assist in drafting contracts for IT-related projects/maintenance.

Pay: RM2,384.91 - RM8,212.78 per month

Schedule:

- Monday to Friday

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