Application Support Manager

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full time

**Application Support Manager**

**Responsibilities**
- Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members Monitor the ongoing operation of the support team and ensure adherence to process and quality measures.
- Accountable for the team achievement of SLA targets, Customer Satisfaction, and other operational metrics.
- Responsibility of improvement Efficiency and Effectiveness included automation and reducing a cost per ticket Strategic communications included system health and support stats, sharing department news Works with Regional Support Managers to develop and implement support processes, procedures and metrics according to business needs and best practice
- Responsibility as point of escalation for complex customer support matters, while keeping the Customer at the forefront of all requests and advocate for the Customer’s needs at all times
- Accountable for monitoring, reporting & follow up on reoccurring issues to ensure the source cause is resolved
- Coordinate closely with other support managers globally on rota management and process alignment.
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Works effectively in partnership with local management
- Occasionally required to work after regular hours and or specific shifts, in line with the global business needs

**Requirements**:

- 3+ years of experience in managing
- Experienced in implementing digital transformation and innovation
- Customer Support team of no less than 5 years in technology company
- Technical background with 3+ years of experience in Technical/Application Support area.
- Experience enforcing, monitoring and reporting on support

**Job Types**: Full-time, Permanent

Pay: RM15,000.00 - RM16,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

  • Manager, Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Manager, Application Support **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and...

  • Application Support

    2 months ago

    Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time

    **1. System/Application Implementation and Enhancements** - As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. - Lead, drive or participate in end-to-end management and execution of...

  • Application Support

    23 hours ago

    Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time

    **1. System/Application Implementation and Enhancements** - As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. - Lead, drive or participate in end-to-end management and execution of...

  • Application Support

    4 weeks ago

    Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    **Job Summary**: As Application Support, you must be able to work within the team that is you are assigned to. You will be responsible for documentation, training, and support on current and future IT systems across the business. Act as first-level backup support to IT Servicedesk in resolving reported incidents if required. **Responsibilities**: - Aiding...

  • Manager, Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Manager, Application SupportDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from the...

  • IT Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEER Sdn Bhd Full time

    Job Position: IT Application Support Salary Up To RM8000 Location: Kuala Lumpur Job Descriptions:Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer SuccessOwn and track tickets within SLAsIdentify, resolve or manage the resolution of system issuesFamiliarity with multichannel...

  • Application service support, manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Job Description Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with...

  • Application service support, manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Job Description Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with...

  • Application service support, manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Job Description Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with...

  • Application service support, manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with experience working...

  • Application service support, manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with experience working...

  • Application service support, manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with experience working...

  • Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    Job Summary:As Application Support, you must be able to work within the team that is you are assigned to. You will be responsible for documentation, training, and support on current and future IT systems across the business. Act as first-level backup support to IT Servicedesk in resolving reported incidents if required.Responsibilities: Aiding the Project...

  • Application Support

    4 days ago

    Kuala Lumpur, Malaysia Verinon Technology Sdn Bhd Full time

    **1 **vacant position of Application Support for the duration of 12 months. Experience: 5+ years Key Skills / Knowledge and Behaviors (if applicable) **Technical** *Weblogic knowledge of any version prefer 12.1.2 and above *Oracle DB knowledge at DBA / programming of any version prefer 12c and above Solaris Unix knowledge min 1 year and above Java...

  • Application Support

    4 days ago

    Kuala Lumpur, Malaysia International Medical University - IMU Full time

    **Responsibilities**: - Support and provide issue resolutions and change management to ensure service level objectives are delivered. - Monitor the problem tickets logs and provide monthly SLA reporting. - Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions. - Provide functional /...

  • Application Technical Support

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Application Technical Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Application Technical Support

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

  • Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...