Application Support Manager

5 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full time

**Application Support Manager**

**Responsibilities**
- Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members Monitor the ongoing operation of the support team and ensure adherence to process and quality measures.
- Accountable for the team achievement of SLA targets, Customer Satisfaction, and other operational metrics.
- Responsibility of improvement Efficiency and Effectiveness included automation and reducing a cost per ticket Strategic communications included system health and support stats, sharing department news Works with Regional Support Managers to develop and implement support processes, procedures and metrics according to business needs and best practice
- Responsibility as point of escalation for complex customer support matters, while keeping the Customer at the forefront of all requests and advocate for the Customer’s needs at all times
- Accountable for monitoring, reporting & follow up on reoccurring issues to ensure the source cause is resolved
- Coordinate closely with other support managers globally on rota management and process alignment.
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Works effectively in partnership with local management
- Occasionally required to work after regular hours and or specific shifts, in line with the global business needs

**Requirements**:

- 3+ years of experience in managing
- Experienced in implementing digital transformation and innovation
- Customer Support team of no less than 5 years in technology company
- Technical background with 3+ years of experience in Technical/Application Support area.
- Experience enforcing, monitoring and reporting on support

**Job Types**: Full-time, Permanent

Pay: RM15,000.00 - RM16,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday



  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Manager, Application Support **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and...

  • Application Support

    5 months ago


    Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time

    **1. System/Application Implementation and Enhancements** - As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. - Lead, drive or participate in end-to-end management and execution of...

  • Application Support

    6 months ago


    Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    **Job Summary**: As Application Support, you must be able to work within the team that is you are assigned to. You will be responsible for documentation, training, and support on current and future IT systems across the business. Act as first-level backup support to IT Servicedesk in resolving reported incidents if required. **Responsibilities**: - Aiding...

  • Application Support

    6 months ago


    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

  • Application Support

    5 months ago


    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan HCR Malaysia Sdn. Bhd. Full time

    _**Position Summary - the purpose of the job**_ - To assist in implementation and execution of all initiatives according to the ISS division strategy - Act as 2nd level support to execute the implementation in the solution area. - To assist in implementing solution according to design philosophies emphasizing on system attributes such as flexibility and...


  • Kuala Lumpur, Malaysia Bank Negara Malaysia Full time

    **Job Title : Application Support Manager** *** **ROLE PURPOSE**: Plan and manage the delivery of efficient and reliable support and maintenance services of IT solutions by ensuring maximum system uptime and optimal system response time with mínimal business disruptions for information accessibility, business operations efficiency and increased...


  • Kuala Lumpur, Malaysia Banking Shared Services Full time

    **Roles & responsibilities** - Planning & managing IT projects and exercise prudent project management principles to implement the projects/system enhancements successfully. - Supervise the technical team, managing work assignments and skill resources in delivering quality output and meeting project deadlines. - Design, analyse, code and test programs for...


  • Kuala Lumpur, Malaysia Warisan TC Management Services Sdn Bhd Full time

    **Job Summary** As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform....


  • Kuala Lumpur, Malaysia ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full time

    At SEER S&R, we are seeking a highly skilled and motivated IT Application Support Specialist to join our team. This is an excellent opportunity for a talented individual who is passionate about delivering exceptional customer service and technical support.The successful candidate will be responsible for providing timely and effective support to our internal...


  • Kuala Lumpur, Malaysia Hashmap Full time

    **Req ID**:268311 We are currently seeking a Application Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **In these roles you will be responsible for**: - Should have flexibility and be able to adapt according to business needs. - Coordinate with L3 and development team to provide and implement...


  • Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 268311 We are currently seeking a Application Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **In these roles you will be responsible for**: - Should have flexibility and be able to adapt according to business needs. - Coordinate with L3 and development team to provide and implement...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Application Developer cum Support **The Job** **Our Requirements** - Bachelor's Degree of Computer Science/Information Technology or equivalent disciplines - Analytical and creative problem solving. Proficiency in object-oriented design techniques and principles - Resourceful, independent, good team player and result oriented - Proficient in both oral and...

  • Application Monitoring

    5 months ago


    Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    Manage and provide technical support on Application monitoring tools such as Dynatrace - Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes. - Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external...

  • Application Support

    5 months ago


    Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time

    **Job Summary** Provide first-level support and solutions/workarounds to the business users for troubleshooting of problems on the corporate banking systems and attending to queries. Ensure all documentation, processes and methodologies used in the various phases of system development and implementation are in accordance with the Bank’s standards and...


  • Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia! As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users. - it's only applicable for...


  • Kuala Lumpur, Malaysia Propitious Technologies (M) Sdn. Bhd. Full time

    POSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...


  • Kuala Lumpur, Malaysia AYP Group Full time

    **Summary**: **Job Responsibilities**: - Document and maintain a knowledge base of known issues, workarounds, and resolutions for reference by the Customer Excellence team and end-users. **Requirements**: - ** Bachelor's degree **in Computer Science, Information Technology, or a related field. - ** Min 2 years of experience** as an Application...


  • Kuala Lumpur, Malaysia ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...