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Application Support
4 weeks ago
Job Responsibilities
- Support and provide issue resolutions and change management to ensure service level objectives are delivered.
- Monitor the problem tickets logs and provide monthly SLA reporting.
- Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions.
- Provide functional / technical impact and value analysis base on relationship.
- Proactive with strong sense of delivering excellent customer service.
Software Development
- Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions.
- Involve in new development of APIs and integration method for integration between supported systems to multiple systems within or outside of the organization.
- Provide functional / technical impact and value analysis base on relationship.
- Provide support for testing and training of systems implemented.
Project Implementation
- Involve to create and agreed on the project plan, manage and drive user requirements gathering, design, development, UAT and go-live of the project.
- Prepares or works with vendor to have technical reports, user documentation and user training of the solution.
- Monitors project progress by tracking activity against timeline; resolving problems; publishing progress reports and recommending actions.
- Liaise with the ITS infrastructure and technical teams on project requirements.
- Ensures project documents are complete, up-to-date and stored appropriately.
- Ensure quality and timely delivery of the project.
IT Business Relationship
- Foster close relationship between IT and businesses / other ITS functions.
- Engage businesses / support functions on their requirement and translating their strategy into implementation.
- Vendor management under Enterprise Applications.
Policies & Procedures
- Ensure compliance with IMU policies and procedures.
- Assist in the development and implementation of ITS policies and procedures.
- Liaise and work closely with compliance, security and audit personnel in ITS team on any compliance, security and audit activities
Job Requirements
- Degree in Computer Science or equivalent Computer Studies.
- Minimum of 5 years of hands-on-experience experience in system analysis, software development, implementation and support experience.
- Experience in supporting and maintaining SQL Database system.
- Experience in SQL Query and scripting.
- Solid understanding of data management, relational database, design and stored procedures.
- Project management and software development lifecycle experience and training a plus.