Manager, Application Support

4 weeks ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Manager, Application Support

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as **Manager, Application Support.**

**Job Summary**:

- Responsible to ensure proper governance and tracking of GEGM IT Assets management and assignment
- Responsible to ensure the IT Steering Committee meeting are performed on quarterly basis.
- Conduct and moderate the ITSC meeting as a secretariat capacity not limited to preparing the meeting agenda, sending meeting invites, presentation deck and capturing the meeting minutes
- Conduct periodic review on all user access rights (sampling test) to ensure permission rights given are in line with the User Access Matrix (UAM) SOP
- Promptly response to all service failures, escalate unresolved issues by working with next level support personnel (Group IT, service provider/vendor) to have the issue resolve and escalates concerns as appropriate to Head of BIT department. Manage all Critical and High Severity incident calls, coordinate and
- up till closure to ensure SLA are met. Any breach of SLA as per BNM RMiT guideline for Internet facing system and Core GI system to report to Risk Management Committee (RMC) to be notified to BNM
- Ensure all ICER, Root Cause Analysis report are tracked, review, update and close within timeline and reported to ITSC.
- Monitor and track all Outsourced service provider to ensure SLA are being met in accordance to the Outsourcing contract
- Perform data analysis, extraction and reporting whenever required
- Coordinate and participate in Disaster Recovery activities as required
- Alternate BCP Coordinator for BIT Department
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.

**The Person**:

- Degree Holder in Computer Science, Information Technology or any other related disciplines
- ITIL, ITSM, COBIT certification preferred
- At least 5 years working experience in a IT Manager or Application Support Manager or Business System Support or Incident/Problem Manager capacity
- Familiar in managing IT Assets (Hardware/Software)
- Knowledgeable in cloud computing other IT Infrastructure components
- Experience in preparing Application User Manual, Training Guide, Process Improvement Flow Documentation, User Access Control Matrix, IT related SOP, Work Instruction, Root Caused Analysis Report and SLA Reporting
- Highly people oriented with ability to lead, drive, motivate and coach team members, strong presentation, interpersonal & communication skills
- Strong facilitation, influencing and stakeholder management at multiple level within the organization (vertically and horizontally)
- Sharp conflict management and problem solving skills
- Efficient and effective self-starter individual that able to learn independently through the job with good social skills to interact with others frequently
- Strong accountability and ownership
- Broad based general insurance knowledge, risk management, familiar with BNM RMIT guideline, Disaster Recovery Management, BCM, IT Service Management terms and process, Root Cause Analysis Preparation and Incident Reporting
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

**Location**: GEGM HQ

**Entity**: Great Eastern General Malaysia

**Employment Type**: Permanent

**About Great Eastern**

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions

  • Application Support Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full time

    **Application Support Manager** **Responsibilities** - Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team achievement of SLA targets, Customer Satisfaction, and...

  • Application Support

    4 days ago

    Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time

    **1. System/Application Implementation and Enhancements** - As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. - Lead, drive or participate in end-to-end management and execution of...

  • Application Support

    4 weeks ago

    Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    **Job Summary**: As Application Support, you must be able to work within the team that is you are assigned to. You will be responsible for documentation, training, and support on current and future IT systems across the business. Act as first-level backup support to IT Servicedesk in resolving reported incidents if required. **Responsibilities**: - Aiding...

  • Manager, Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Manager, Application SupportDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from the...

  • IT Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEER Sdn Bhd Full time

    Job Position: IT Application Support Salary Up To RM8000 Location: Kuala Lumpur Job Descriptions:Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer SuccessOwn and track tickets within SLAsIdentify, resolve or manage the resolution of system issuesFamiliarity with multichannel...

  • Application service support, manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Job Description Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with...

  • Application service support, manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Job Description Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with...

  • Application service support, manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with experience working...

  • Application service support, manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full time

    Open Position: Application Service Support, Manager (IT Service Provider) An IT service provider is currently hiring Application Service Support, Manager to join them in their Kuala Lumpur officeKey responsibilities include: Bachelor's degree in IT/ Computer Science or any related area. Minimum of 8 years' experience in an IT industry with experience working...

  • Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time

    Job Summary:As Application Support, you must be able to work within the team that is you are assigned to. You will be responsible for documentation, training, and support on current and future IT systems across the business. Act as first-level backup support to IT Servicedesk in resolving reported incidents if required.Responsibilities: Aiding the Project...

  • Application Support

    6 days ago

    Kuala Lumpur, Malaysia Verinon Technology Sdn Bhd Full time

    **1 **vacant position of Application Support for the duration of 12 months. Experience: 5+ years Key Skills / Knowledge and Behaviors (if applicable) **Technical** *Weblogic knowledge of any version prefer 12.1.2 and above *Oracle DB knowledge at DBA / programming of any version prefer 12c and above Solaris Unix knowledge min 1 year and above Java...

  • Application Support

    7 days ago

    Kuala Lumpur, Malaysia International Medical University - IMU Full time

    **Responsibilities**: - Support and provide issue resolutions and change management to ensure service level objectives are delivered. - Monitor the problem tickets logs and provide monthly SLA reporting. - Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions. - Provide functional /...

  • Application Technical Support

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Application Technical Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

  • Application Support

    4 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

  • Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Application Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...

  • Application Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Support Engineer - Credit Processing Apps to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala...

  • Application Support Engineer

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Support Engineer - Credit Processing Apps to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala...

  • Application Technical Support

    4 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: 277396  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Technical Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur...

  • Application Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International Medical University - IMU Full time

    Responsibilities: Support and provide issue resolutions and change management to ensure service level objectives are delivered. Monitor the problem tickets logs and provide monthly SLA reporting. Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions. Provide functional / technical impact...