Application Support Manager

6 months ago


Kuala Lumpur, Malaysia Bank Negara Malaysia Full time

**Job Title : Application Support Manager**

***

**ROLE PURPOSE**:
Plan and manage the delivery of efficient and reliable support and maintenance services of
IT solutions by ensuring maximum system uptime and optimal system response time with
mínimal business disruptions for information accessibility, business operations efficiency and
increased organisation productivity that contributes to the Bank's IT strategy and roadmap.

**PRINCIPAL ACCOUNTABILITIES**:

- Constantly manage communication and relationship with higher management (up to C-level), direct supervisor, peers and subordinates
- Manage the performance of service providers in delivery of IT solutions, maintenance and support services including their compliance to BNM's IT policies, guidelines and procedures.
- Monitor problem resolution process and activities to manage the expectations and confidence of business users through the delivery of proactive and timely IT services
- Build and maintain relationship with external expert and peers in other organizations in order to benchmark and research appropriate technology and processes for enhancing IT solutions and services in the Bank.

**QUALIFICATION / EXPERIENCE**:

- Academic Qualifications: Bachelor degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification

Certification in ITIL and cloud computing are an added advantage.

**TECHNICAL COMPETENCIES**
- Emerging Technology
- IT Systems and Technology
- Technical Architecture
- System Development

**LEADERSHIP COMPETENCIES**
- Acts for the Greater Good
- Integrated Thinking
- Environmental Awareness
- Holistic Collaboration
- Engage and Influence Stakeholders
- Organisational Understanding
- Leveraging on Strategic Relationships
- Empowerment with Accountability
- Build Team Capability
- Drive Performance Excellence
- Executive Maturity
- Self Confidence

**CRITICAL SUCCESS FACTORS**:

- Ability to engage with stakeholders (higher, parallel and below) to

understand their needs, analyse and identify the right actions to
- Ability to manage IT project implementation comprising diversified

teams from user departments, vendors and IT infrastructure teams to

ensure smooth implementation of system.

**CHALLENGES**:

- Continuously enhance necessary skills with the technology advancements for effective and efficient IT solution delivery and support
- Ability to work after office or during weekends, and travel to recovery site (whenever required) for project activities and for system support
- IT System Support and Maintenance
- IT Project Management
- Procedure, Systems and Methods
- Cloud Computing



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