Application Support Manager
6 months ago
**Job Title : Application Support Manager**
***
**ROLE PURPOSE**:
Plan and manage the delivery of efficient and reliable support and maintenance services of
IT solutions by ensuring maximum system uptime and optimal system response time with
mínimal business disruptions for information accessibility, business operations efficiency and
increased organisation productivity that contributes to the Bank's IT strategy and roadmap.
**PRINCIPAL ACCOUNTABILITIES**:
- Constantly manage communication and relationship with higher management (up to C-level), direct supervisor, peers and subordinates
- Manage the performance of service providers in delivery of IT solutions, maintenance and support services including their compliance to BNM's IT policies, guidelines and procedures.
- Monitor problem resolution process and activities to manage the expectations and confidence of business users through the delivery of proactive and timely IT services
- Build and maintain relationship with external expert and peers in other organizations in order to benchmark and research appropriate technology and processes for enhancing IT solutions and services in the Bank.
**QUALIFICATION / EXPERIENCE**:
- Academic Qualifications: Bachelor degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification
Certification in ITIL and cloud computing are an added advantage.
**TECHNICAL COMPETENCIES**
- Emerging Technology
- IT Systems and Technology
- Technical Architecture
- System Development
**LEADERSHIP COMPETENCIES**
- Acts for the Greater Good
- Integrated Thinking
- Environmental Awareness
- Holistic Collaboration
- Engage and Influence Stakeholders
- Organisational Understanding
- Leveraging on Strategic Relationships
- Empowerment with Accountability
- Build Team Capability
- Drive Performance Excellence
- Executive Maturity
- Self Confidence
**CRITICAL SUCCESS FACTORS**:
- Ability to engage with stakeholders (higher, parallel and below) to
understand their needs, analyse and identify the right actions to
- Ability to manage IT project implementation comprising diversified
teams from user departments, vendors and IT infrastructure teams to
ensure smooth implementation of system.
**CHALLENGES**:
- Continuously enhance necessary skills with the technology advancements for effective and efficient IT solution delivery and support
- Ability to work after office or during weekends, and travel to recovery site (whenever required) for project activities and for system support
- IT System Support and Maintenance
- IT Project Management
- Procedure, Systems and Methods
- Cloud Computing
-
Application Support Manager
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full time**Application Support Manager** **Responsibilities** - Recruit, train and develop new team members, and provide continuous on-thejob training, mentoring of team members Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team achievement of SLA targets, Customer Satisfaction, and...
-
Manager, Application Support
6 months ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeManager, Application Support **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and...
-
Application Support
6 months ago
Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time**1. System/Application Implementation and Enhancements** - As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc. - Lead, drive or participate in end-to-end management and execution of...
-
Application Support
6 months ago
Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeApplication Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...
-
Application Support
6 months ago
Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeApplication Support Purpose of Role Essential **Responsibilities**: them. - Conduct analysis on the solution proposed. - Manage end users’ requirements and vendor progress. - Coordinate the work of vendors. - Identify workflow/system improvements and work with supervisor and operations team to enact change. - Problem troubleshoot and produce root cause...
-
Application Support Specialist
6 months ago
Kuala Lumpur, Malaysia Banking Shared Services Full time**Roles & responsibilities** - Planning & managing IT projects and exercise prudent project management principles to implement the projects/system enhancements successfully. - Supervise the technical team, managing work assignments and skill resources in delivering quality output and meeting project deadlines. - Design, analyse, code and test programs for...
-
Executive, Application Support
6 months ago
Kuala Lumpur, Malaysia Warisan TC Management Services Sdn Bhd Full time**Job Summary** As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform....
-
Application Support Analyst
6 months ago
Kuala Lumpur, Malaysia ConvaTec Full timePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
IT Application Support Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeAt SEER S&R, we are seeking a highly skilled and motivated IT Application Support Specialist to join our team. This is an excellent opportunity for a talented individual who is passionate about delivering exceptional customer service and technical support.The successful candidate will be responsible for providing timely and effective support to our internal...
-
Application Support Analyst
7 months ago
Kuala Lumpur, Malaysia Hashmap Full time**Req ID**:268311 We are currently seeking a Application Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **In these roles you will be responsible for**: - Should have flexibility and be able to adapt according to business needs. - Coordinate with L3 and development team to provide and implement...
-
Application Support Analyst
7 months ago
Kuala Lumpur, Malaysia NTT DATA Full time**Req ID**: 268311 We are currently seeking a Application Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **In these roles you will be responsible for**: - Should have flexibility and be able to adapt according to business needs. - Coordinate with L3 and development team to provide and implement...
-
Application Monitoring
6 months ago
Kuala Lumpur, Malaysia Upscale Sdn Bhd Full timeManage and provide technical support on Application monitoring tools such as Dynatrace - Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes. - Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external...
-
Application Developer Support
6 months ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeApplication Developer cum Support **The Job** **Our Requirements** - Bachelor's Degree of Computer Science/Information Technology or equivalent disciplines - Analytical and creative problem solving. Proficiency in object-oriented design techniques and principles - Resourceful, independent, good team player and result oriented - Proficient in both oral and...
-
Application Support
6 months ago
Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time**Job Summary** Provide first-level support and solutions/workarounds to the business users for troubleshooting of problems on the corporate banking systems and attending to queries. Ensure all documentation, processes and methodologies used in the various phases of system development and implementation are in accordance with the Bank’s standards and...
-
Application Support Specialist
6 months ago
Kuala Lumpur, Malaysia LH Agency Full timeWe are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia! As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users. - it's only applicable for...
-
Trade Finance Application Support
7 months ago
Kuala Lumpur, Malaysia Propitious Technologies (M) Sdn. Bhd. Full timePOSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...
-
Application Support Analyst
6 months ago
Kuala Lumpur, Malaysia ConvaTec Full timePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Application Production Support Analyst
6 months ago
Kuala Lumpur, Malaysia NTT DATA Full time**Req ID**: 277396 We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Roles/Responsibilities** - Providing Live Application deployment support (odd hours) - Perform Level 2 and 3 of production support. - To perform problem investigation - problem...
-
IT Application Manager
6 months ago
Kuala Lumpur, Malaysia Agensi Perkerjaan Career360 Sdn Bhd Full timeOur client is an established general insurance company in Malaysia, and they are looking for an Infrastructure Manager. The IT Application Manager will lead and manage the company’s support system and all dependency systems. **Responsibilities**: **Application Development and Deployment** - Oversee the entire software development life cycle, from planning...
-
IT Application Support
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIT Application Support - RBS Support **If you are looking to excel and make a difference, take a closer look at us...** **Job Purpose Summary** - Participates in user requirement & feasibility study, evaluation and recommendation of business & technical solutions. - Assists users in understanding & interpreting user requirements, coordinating with relevant...