Application Support Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About United Overseas Bank (UOB)

UOB is a leading bank in Asia with a global presence of over 500 branches and offices across 19 countries and territories. Our history spans more than 80 years, driven by our core values: Honorable, Enterprising, United, and Committed. We strive to do what is right, build for the future, work as one team, and pursue long-term success.

About the Department
  • The Technology and Operations function comprises five teams with distinct capabilities.
  • We collaborate closely to harness technology and support our physical and digital banking services and operations.

We are seeking a skilled IT professional to join our team as an Application Support Manager. The ideal candidate will have experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.

Key Responsibilities
  1. Provide technical support to business users.
  2. Attend to business queries and requests promptly.
  3. Ensure timely resolution for reported incidents to meet service level targets.
Requirements
  • Bachelor's degree in Computer Science or Engineering.
  • Minimum 5 years of experience working in IT industry.
  • Sound understanding of ITIL, SDLC.
  • Good communication and analytical skills.


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