Application Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Coda Payments Full time

Application Support Specialist (Mandarin/English)

We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you'll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases-continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.

**Responsibilities**
- Get to know Codapay API and Coda capabilities to the finest details
- Provide technical support to engineers from companies and partners who are integrating with the Codapay API
- Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently
- Maintain API documentation, examples and FAQs to minimize contact rates
- Make suggestions on how to improve the API based on customer feedback
- Support the business team from a technical standpoint during calls with publisher
- Participate in the design and implementation of scalable onboarding and proactive support frameworks for publisher
- Mediate during incidents involving the right teams and provide feedback to publisher

**Requirements**:

- Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
- Strong communication skills and the ability to articulate complex and technical concepts to non-technical audiences
- Ability to define the scope of your responsibilities and keep the focus to deliver
- Passionate about technology and its relationship with business and customer experience.
- Familiarity with system integration and API concepts
- Empathy for users and are able to provide great support and onboarding experience.
- Ability to prioritize and manage multiple projects in the fast paced environment
- You are humble and work well in a team with a diverse group of people from all over the globe and in different timezones**Nice to Have**
- Prior experience with REST or SOAP integration is advantageous.
- Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferred

Job ID bfFpJrAit5ip

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