Application Support Specialist

4 weeks ago

Kuala Lumpur, Malaysia Coda Payments Full time

As an Application Support Specialist, you’ll become part of the Product Operation team whose main focus is to support our publisher (Game industry and Creator Economy) during the implementation's pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.

**Responsibilities**:

- ** Customer Communication**: Engage with customers via online meetings to ensure they understand and can effectively use our products.
- ** Integration Monitoring**: Regularly check the integration status of customers to ensure smooth progression and closely monitor onboarding channels.
- ** Relationship Building**: Build and maintain strong customer relationships to ensure satisfaction and long-term cooperation.
- ** Needs Assessment**: Identify customer needs and goals, providing personalized solutions to meet their expectations.
- ** Feedback Collection**: Gather customer feedback and share it with internal teams to drive product improvements and optimizations.
- ** Post-Launch Support**: Support all assistance needs for designated merchants post-launch, ensuring their operations run smoothly.
- ** Technical Support and Collaboration**: Provide ongoing technical support, collaborate with product and engineering teams to resolve any issues, and work to grow the Total Payment Volume (TPV). Proactively monitor and scale the TPV.

**Requirements**:

- Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 2 years of experience in technical support or customer success roles.
- Familiarity with API and technical integration processes.
- Excellent communication skills, able to effectively interact with both technical and non-technical personnel.
- Strong problem-solving skills and initiative, able to work under pressure.
- Proficiency with various customer support tools and platforms.

**Nice to Have**:

- Familiarity with SQL, Postman, Mobile WebView and related integration technologies.
- Experience in supporting China customers is a plus

  • Application Support Specialist

    1 month ago

    Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia! As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users. - it's only applicable for...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.- it's only applicable for...

  • Application Support Specialist

    7 days ago

    Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong, KL Working Days / Time : 8.30am - 5.30pm / Mon - Fri Job summary Responsibility - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product features. -...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **Summary**: **Job Responsibilities**: - Document and maintain a knowledge base of known issues, workarounds, and resolutions for reference by the Customer Excellence team and end-users. **Requirements**: - ** Bachelor's degree **in Computer Science, Information Technology, or a related field. - ** Min 2 years of experience** as an Application...

  • Fundraising Specialist Intern

    4 weeks ago

    Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...

  • Application Production Support Specialist

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Production Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support SpecialistSalary : RM 2,500 - RM 5,000Location : Kepong, KLWorking Days / Time : 8.30am - 5.30pm / Mon - FriJob summaryResponsibility Required to do onsite installation from hardware to systems especially new users. Perform onsite training to users and presentation to new and existing users on product features. Prepare and...

  • Application Support Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support Specialist Salary : RM 2,500 - RM 5,000 Location : Kepong Working Days / Time : 8.30am - 5.30pm / Mon - Fri **Job summary** **Responsibility** - Required to do onsite installation from hardware to systems especially new users. - Perform onsite training to users and presentation to new and existing users on product...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    Application Support Specialist (Mandarin/English) We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you'll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases-continuously...

  • Fundraising Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...

  • Fundraising Specialist Intern

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Application Support Specialist (Mandarin/English)What We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer...

  • Application Support Specialist

    2 months ago

    Kuala Lumpur, Malaysia Coda Payments Full time

    We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GENO Management Full time

    Position : Application Support SpecialistSalary : RM 2,500 - RM 5,000Location : KepongWorking Days / Time : 8.30am - 5.30pm / Mon - FriJob summaryResponsibility Required to do onsite installation from hardware to systems especially new users. Perform onsite training to users and presentation to new and existing users on product features. Prepare and develop...