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Customer Service Internal Traffic Controller
4 weeks ago
Job Summary:
- The Customer Service cum Internal Traffic Controller position offers an exciting opportunity for individuals who thrive in a dynamic and fast-paced environment.
- As a vital link between our valued customers and internal operations, the incumbent will be responsible for delivering exceptional customer service while efficiently managing order processing, inventory, and transportation coordination.
- This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple responsibilities with precision and timeliness.
Primary Responsibilities:
2. Handle the processing of all orders with meticulous attention to detail and a focus on ensuring accuracy and timeliness.
3. Inform clients proactively about any unforeseen delays or problems, offering solutions and maintaining open lines of communication.
4. Maintain organized file systems and a comprehensive sales record database for efficient retrieval and analysis.
5. Cultivate strong customer relations and strive for customer satisfaction through effective communication and issue resolution.
6. Prepare monthly, quarterly, and year-end sales volume reports to facilitate data-driven decision-making.
7. Ensure accurate and timely invoicing of materials, guaranteeing customers receive their invoices promptly.
8. Schedule transportation for import and export shipments, coordinating with overseas and local stakeholders to optimize logistics operations.
9. Actively participate in the year-end physical inventory and audit process, ensuring accuracy and compliance.
10. Issue purchase orders to suppliers and closely follow up with the receiving department to ensure timely goods receipt.
11. Prepare quotations for existing customers and inter-co, ensuring accuracy and competitiveness.
12. Request quotes from forwarders, comparing options to secure cost-effective and efficient transportation solutions.
13. Monitor inventory levels and proactively write orders to replenish stock, minimizing stockouts and ensuring product availability.
14. Take responsibility for various administrative tasks, including letter preparation, filing, monitoring office supplies, and other ad-hoc duties as needed.
**Salary**: RM1,859.97 - RM2,700.00 per month
**Benefits**:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
Ability to commute/relocate:
- Perai: Reliably commute or planning to relocate before starting work (required)
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