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E-commerce Customer Service Rm3,200

2 months ago

Kuala Lumpur, Malaysia E-commerce Sdn Bhd Full time

**Nature of Business**:Established online shopping platform in Malaysia

**Location**: Kuala Lumpur

**Working Days**: 5 working days & 9 hours included break ( Rotational shift 24hours)

**Salary**: Basic RM2,400 + RM800 (Language Allowance) + RM200 (Attendance Allowance) + RM300 (KPI Allowance) + RM20 per night (Night Shift Allowance)

**Job Requirements**:

- Minimum SPM or degree.
- Prefer got own transport ( required to work night shift).
- Able to work rotational shift.
- Able to read and type in Traditional Mandarin
- Able to speak and understand Basic English

**Responsibilities**:

- Assist customer with product, service and answer basic questions.
- Ensure all customers feedback/complaints are addressed as and when required or escalate the same to the respective team when necessary.
- Ensure the highest possible quality of customer service for our stakeholders
- Process order and manage relationship with stakeholders
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvement
- Constantly work towards improving customer experience
- Handle customers, riders and vendors requests, as well as external communication with them
- Technical assistance - riders/customers/vendors on order related issues

**Job Types**: Full-time, Fresh graduate

**Salary**: RM3,200.00 - RM3,600.00 per month

Schedule:

- Rotational shift

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