Claims Operations Executive

4 weeks ago

Kota Damansara, Malaysia Mercer Full time

**Claims Operations (Supporting Hong Kong)**
- Processing General Insurance (Non-Motor) Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.
- The ultimate objective is to facilitate a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions for a diverse range of non-motor insurance policies in Hong Kong.

**Claims Operations Executive - General Insurance (Supporting Hong Kong) - Fresh Graduate Opportunity**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
- Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
- Ensure computed claims settlement and verified reimbursements from insurers are valid.
- Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
- Interact with stakeholders to ensure proper execution of tasks.
- Prepare claims statistic report on a monthly basis include, updating the documentation processes.
- Proactively identify problems with the team or client and provide solutions.
- Participate in project initiatives to improve efficiency and productivity of the department.

**What you need to have**:

- Bachelor's Degree in **any field**
- ** Fresh Graduates are encouraged to apply**
- Good command in speaking and writing English
- Ability to **read and write** in **Traditional/Simplified** Chinese**
- High Proficiency in using MS Office Application
- Good communication and interpersonal skills

**What makes you stand out**:

- ** 1-2 years experience in claims processing/ claims handling are encouraged to apply**
- Experienced in General Insurance Claims/ Employee Benefits Claims
- Proficient in using Microsoft Excel
- Good communication and interpersonal skills
- Ability to systematically manage and retrieve data
- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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