IT Support

2 months ago


Subang Jaya, Malaysia Infinity Consulting Technology Sdn Bhd Full time

**Responsibilities**:

- To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
- Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
- Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
- Prepared daily and monthly backup status report on a regular/periodic basis
- Documentation of solution and publication of technical documents
- On-site perform annual health check or troubleshooting the technical issues
- Understand the SLA and able to meet

**Requirements**:

- At least 1 year(s) of working experience in the related field is required for this position
- Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
- Strong technical, analytical and troubleshooting skills.
- Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
- Applicants must be willing to work in Subang Jaya
- Experience in 24/7 operational environment and willing to work on 24/7 shift
- Required language(s): Bahasa Malaysia, English
- Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
- Possess own transport.
- Full-Time position(s) available
- FRESH GRADUATES ALSO ENCOURAGE TO APPLY


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