Helpdesk Assistant

3 weeks ago

Kota Damansara, Malaysia CardBiz Payment Services Sdn Bhd Full time

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

**Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on EDC products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.

**Requirements**:

- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in Malay and English.
- Mandarin speaking is added advantage.
- Excellent communication skills.
- Experiences in helpdesk and call centre.
- Customer-oriented and cool-tempered.
- Ability to work in Empire City, Petaling Jaya.
- Ability to work in shift and weekend.
- BSc/BA in IT, Computer Science or relevant field.
- Fresh-graduates are encouraged to apply.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM1,656.00 - RM4,718.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave
Schedule:

- Rotational shift
Supplemental Pay:

- Overtime pay

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