Customer Support Executive

6 months ago


Kota Damansara, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

1. Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
2. Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
3. Working closely with Sales & Level 2 support team members for client contracts expiration & further technical assistance.
4. To exceed customers expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
5. License issue and provision to customer.
6. Periodic Maintenance Announcement.

**Requirements**:

- Applicant must be willing to work on rotational shifts & 3-4 working days in a week.
- Each shift consists of 12 hours working hours and inclusive of 2-hours break (9am-9pm).
- Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
- Good communication & writing skills in English, Bahasa & (others) is an advantage.
- Must be energetic, positive minded and good team player.
- 1-2 years helpdesk experience is advantagous.

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Japanese (required)

License/Certification:

- JLPT (required)


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