Customer Support

**Job Function**: Custmer support/service - ** Industry**: IT/Telecommunications - ** Job Description**: - As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese. - Record the troubleshooting steps and actions taken of an incident...

**Position: Customer and Sales Support Administrator.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU3), Petaling Jaya** **Introduction** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support...

Locations: IOI Putrajaya / Damansara Uptown Salary Range: 2.5k-2.9k Working Hours 6 days working 5am / 6am ( Per day total hours 8 hours) Sat (Half day) / Sunday Off Job Summary : Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards....

**Duties and responsibilities** - Knowledge of Enquries to cash Flow Cycle. - Follow up with After market sellers for order booking. - Work on Shipment Plan, Item allocation with the help of Supply chain team. - Sending PI to customers and follow-up for Payments and get it applied with the help of finance. - Work on Return/RMA’s & customer complaint and...

**ABOUT ARCHE DIGITAL** Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment. Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc. Our...

**Position: Sales Administration & Customer Support Officer.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** Our client is a medical vendor who have been supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in...

Proficient in product knowledge, understand the company's product information, and be able to correctly explain and describe the characteristics and advantages of related products. - Respond and deliver accurate information to clients' questions via Livechat and messaging app. - Effectively handle customer complaints, suggestions, consultation and feedback,...

1. Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. 2. Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. 3. Working closely with Sales & Level 2 support team members for client contracts expiration...

**Customer Support | Malaysia** Location: Bukit Damansara (remote) | Malaysia**Naluri is changing the way healthcare is delivered.** A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to...

Answering customer inquiries, scheduling sales appointments, and following up with customers about their case/order status. - Compiling a daily list of sales leads, delegating tasks to the sales department, and providing sales data and guides to the sales department. - Developing and monitoring performance indicators for sales members, managing sales...

**JOB VACANCY - IT SUPPORT (PROTÉGÉ)** - Work location: Kota Damansara - Protégé Allowance: MYR2,000.00/ month - Starting date: Immediately - Period: Twelve (12) months **Key duties/ responsibilities** Good understanding of computer systems, mobile devices and other tech products Able to identify PC, Printer and hardware problems and advising on the...

**Responsibilities**: 1. Communicate and explain basic information to the customer 2. Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving 4. Provide excellent support experience to customers via all relevant communication channels. 5. Identify customer's needs, researching any existing...

Job Responsibilities: Technical Support- Mainly to commissioning for Environment & Process Div. products such as Hach, OTT, Colilert, Lab equipment and others. Other division will be upon request basis.- Implementing customer support- Refresher training for KKM, JBA, Fishery, DOE, & private water producer.- To provide related technical information to...

**Duties & Responsibilities: - ** - To perform the credit administration and collection daily tasks - Renewal of licenses - Work with customers to arrange alternative payment plans as necessary - Investigate and resolve customer complaints - Prepare periodic reports on collection activity - Comply with all applicable laws and regulations - Maintain...

An opening for 2 positions. A new, vibrant company seeking to hire young, ambitious and driven Customer Success Specialist, you will assist in managing client relationships, provide customer support, and contribute to sales support efforts. Strong communication and organizational skills are required, along with proficiency in Microsoft Office. The position...

**Position: Customer and Sales Support Administrator.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Main task is to do the Order booking in Oracle. - Knowledge of commercial terms of a purchase order. - Working on Discount Approval process and taking approval as per DOA. - Working with finance for finance validations & Supply chain for allocating ship sets. - Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of...

Job Description - Customer Service - Main task is to proceed customer Purchase Order and attend customer request of Quotation while supporting seller team in terms of office operations. - Able to rectify any issue at the received purchase order and communicate with customer. - Sending PI to customer and follow up for payment to align with finance team. -...