E-commerce Customer Support

7 months ago


Kota Damansara, Malaysia Arche Digital Sdn Bhd Full time

**ABOUT ARCHE DIGITAL**

Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment. Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc. Our clientele are retailers, manufacturers and brand owners.

**ABOUT THIS ROLE**
- Great career advancement and remuneration package._

**JOB DESCRIPTION**
- Resolve customer complaints and issues in a timely and effective manner
- Escalate complex issues to the appropriate team or supervisor when necessary
- Keep detailed records of customer interactions and transactions
- Provide customers with product information, recommendations, and other relevant information
- Help customers to resolve any issues related to their orders
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Continuously seek ways to improve the customer support process and experience

**EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS**
- At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think on your feet
- Ability to multitask and handle multiple inquiries simultaneously
- Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
- Availability to work flexible hours including weekends and holidays

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- What is your current salary and expected salary?
- Have you work as Customer Support before? If yes, please number of years of experience.


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