Level 1 Helpdesk Support

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

1. Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. 2. Create & handling all tickets pertaining to customer cases & follows up closely until case resolved. 3. Working closely with Sales & Level 2 support team members for client contracts expiration...

**Overview**: **Salary**: 4,500 MYR ~ 6,500 MYR**Industry**: Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality Assurances team - Adhere to...

Identify inquiries/issues/complaints raise by customers. - Log all incoming transaction in ticketing system for documentation / escalation / report - Escalate the requests /issues/complaints to appropriate division / department - Provide feedback once solution / outcome receives to customer - Comply with the KPI set by Quality Assurances team - Adhere to...

**Duties & Responsibilities** - Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority. - To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again. - Responsible, installation and maintenance of all IT Hardware, infrastructure, and services. -...

**Job Description**: AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**Budget Analyst (OPEX & CAPEX)** **Oil & Gas Industry** **Damansara Heights, Kuala Lumpur** **1 Year Contract** **Mon - Fri [8.00am - 5.00pm]** **RM 3000** **Mandatory Skills: MS Excel (good in formula, pivot table & charts)** **Summary**: **Duties**: **IT Analysis & Reporting** - Steward the end-to-end processing (requisition, ordering, delivering, goods...

**Purpose of the role**: To carry out pre and post C360 GO-LIVE tasks. **Working Relationships**: Internal: - Business Development Unit, Security, C360 Implementation team, ATME, Helpdesk, ATME Warehouse, ATM Operations, CSA, Cash Planning, ESS External: - Riggers, Customer (Retailers or Bankers), Vendors, Suppliers **Key Accountabilities**: 1) Pre C360...

**Role** : Application Support **Location** : Kwasa Damansara **Type** : 1 year **contract** (extendable) **Details Qualifications**: Mandatory : SQL Optional : Java & HTML Note : Only for Malaysians. **Job Types**: Full-time, Contract Contract length: 12 months Pay: RM5,000.00 - RM6,000.00 per month

**Position: Customer Sales Support Administrator.**: - **Salary: RM 2000-2500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and...

**Position: Customer and Sales Support Administrator.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU3), Petaling Jaya** **Introduction** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support...

**Position: Customer & Sales Support Administrator.**: - **Salary: RM 2000-2800.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** Our client is a vendor who have been trading distribution business and supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in...

**Financial Data Entry**: Accurately enter financial data into accounting software or spreadsheets. - **Invoice Processing**: Review and process invoices from vendors and suppliers, ensuring accuracy and compliance with company policies. - **Expense Management**: Process and track employee expense reports, verifying compliance with company guidelines and...