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Officer, Mobility

4 weeks ago

Petaling Jaya, Malaysia JP infotech Full time

Experience:Min 4 Years

Permanent Position

Shift: Rotational Shift

Customer service support executive will support the department to achieve goals and objectives in maintaining SLA and TAT set. His/her responsibility is to manage the staff and work on the quality of the staff.

Responsibility:
Respond to phone calls within agreed client SLA and offering appropriate solutions and information
- Guiding staff while handling difficult calls
- Handling complaints for local Motor business
- Handling and processing reimbursement from customer/client
- Working with ISO team and compiling the ISO documentation
- Conduct monthly review and probation on new staffs for a period of three months
- Identifying training and development needs within the organization through job analysis - Monitoring and providing feedback regarding the team members
- To perform random call audit for staff and provide feedback
- To perform all reporting duties, this includes daily reporting for cases and monthly client reporting
- To be updated in regards to the team’s performances by the team leaders

Technical/ Functional Knowledge, Skills and Abilities
- Customer service
- Presentation skills
- Computer skills
- Communication skills

Education,
- Minimum Diploma/Degree in automotive holder with at least 4-5years of related working experience.

\

**Job Type**: Permanent

Pay: Up to RM3,500.00 per month

Schedule:

- Rotational shift

**Experience**:

- Officer, Mobility & Home Service Delivery: 4 years (required)
- Call Center: 4 years (required)

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