Application Support Specialist

2 days ago


Damansara Utama, Malaysia MyGENO.com Full time

**Position**: Application Support Specialist

**Salary**: Open for discussion

**Location**: Damansara Uptown

**Working Days / Time**: 8.30am - 5.30pm / Mon - Fri

**Job summary**

**Responsibility**
- Required to do the onsite installation from hardware to systems, especially for new users.
- Perform onsite training to users and presentations to new and existing users on product features.
- Prepare and develop documentation on software user guides and software customisation requests including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow up and resolve customers’ outstanding issues based on the ticketing system.
**Requirement**
- At least 1 year of working experience in the related field.
- Good command of written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.
B

**Salary**: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development
Schedule:

- Day shift
- Monday to Friday
Supplemental Pay:

- Yearly bonus
Ability to commute/relocate:

- Damansara Utama: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)



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