Business Application Specialist

2 weeks ago


Bandar Utama, Malaysia Idealseed Resources Sdn Bhd Full time

RESPONSIBILITIES

1) Administer and provide end-user support for Business Application System related

issues including Investigation Transactional/Functionality issues, Reporting, Data

Integrity, Interface; Identify Root Causes and driving resolution. Promptly responds to

system failures, resolves issues and escalates concerns as appropriate. Maintain support

log of issues and incident support requests following service request guidelines. Act as

liaison between internal users and vendors on the support issues. Involve and coordinate

all resources needed (e.g. users/test environments/data/interface) for performing

SIT/UAT of all system defects and enhancements in accordance with test plans and

ensures system readiness criteria are met prior to deployment of fixes, changed or new

software.

2) Manage and coordinate the change requests from users. Analyses the impact of change

requests; manage user acceptance testing, training and the change process. Manage and

coordinate with vendors and/or internally own deliverable for the effort and timeline to

deliver the change request and projects deliverables. Perform data analysis and

extraction; Application Development including programming. Developing and

liaison between users, IT and vendor to deliver solution. Responsible for translating

and communicating business requirements into systems requirements and vice versa.

Analyses & document the user’s requirements, business processes, work flows and

relationships to current and future software solutions; conducts interviews with key

project stakeholders and prepares technical documentation and presents the results.

Evaluate, recommend and coordinate modifications or upgrades to existing business

systems based on business needs/requirement. Conduct knowledge transfer and users

training.

support new project requirements and enhancements for changing operational and

business needs. Participate and evaluating potential vendors/products, RFP, feasibility

that projects requirements, timeline, budget and scope are being met. Vendor

management with regards to change management, project deliverables. Lead and/or

participate in special projects to support IT initiatives.

5) Ensure all established IT related policies, procedures, documentations, testing, signoff/

approval procedures and control are enforced and followed to meet various audit

compliance. Participate in BCP, Disaster Recovery processes, facilitate and interacts

with internal and external audit engagement.

6) Handle any ad-hoc are assigned by the superior/manager.

**REQUIREMENTS**:
1) Bachelor’s degree in Computer Science, Information Technology or equivalent

professional qualification.

2) Min. 5 years hands on technical/work related experienced in:

- Perform daily Business Application related incident supports
- Implement, develop new/enhance existing in-house and/or off the shelf Business

Applications System/Reports.
- Experience to compile, translate business requirements to IT Technical/functional

system designs.
- Proven track record in developing, implementing, or architecting Business Application

System from front-end to back-end; prepare and conduct SIT/UAT.

building Web API/services.
- Proficiency in SQL development mainly on Microsoft SQL database platform.
- Working knowledge of PL/SQL and development in Oracle databases.
- Proficiency in Java Script, AJAX, JQuery, XML, HTML and CSS
- Experience with reporting tools (e.g: SAS, Crystal Reports, SQL Server Reporting

Services (SSRS) & Robotic Process Automation tool (RPA) is an advantage

3) In dept knowledge and experience in implementing Mobile/Digital Application

Technology, Web Technology, Linus/Windows platform, Database (Oracle & MS SQL),

Project Management, SDLC, Agile Development methodology is a plus.

4) Other requirements:

- Result orientated, self-motivated, good interpersonal skills and flexible.
- Comfortable working in end user environment, across teams and interacting with

various levels/departments/vendors.
- Must be able to provide after-office hours on urgent incident support request.
- Ability to work on own initiative with mínimal supervision, excellent time

management, priorities and organizational skills to work on multitasks with high sense

of urgency & able to work under pressure, tight deadlines.

**Salary**: RM3,200.00 - RM7,700.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Do you have 5 years hands on technical/work related experience?

**Experience**:

- C#, Java, VB.NET, ASP.NET & Web API/services (preferred)



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