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L1 Application Support

1 month ago

Ara Damansara, Malaysia Mesiniaga Berhad Full time

**Work Location**: Ara Damansara
**Employment Type**: Contractual

**Roles and Responsibilities**
- Escalate complex or unresolved issues to the appropriate teams or higher-level support.
- Document and track support tickets in the helpdesk system, ensuring accurate and detailed information is recorded.
- Collaborate with other support team members and departments to identify and implement solutions and best practices.
- Contribute to the development and improvement of support documentation, including FAQs and knowledge base articles.
- Provide timely updates and communication to users regarding the status of their support tickets.
- Adhere to established service level agreements (SLAs) to ensure timely resolution of user issues.

**Requirements**:

- Minimum Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- ** Must have working experience with SAP Concur.**:

- Minimum 2-3 years of experience in a customer support or technical support role.
- Basic understanding of operating systems, networks, and databases.
- Strong problem-solving skills and ability to analyze and resolve technical issues.
- Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts to non-technical users.

**Get in touch with us today**: