Food & Beverage Sales Executive

6 months ago

Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time

Work collaboratively with the Sales & Marketing department to generate opportunities for new business.
- Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
- Develop relationships within the community to strengthen and expand customer base for restaurants’ sales opportunities.
- Manage and develop relationships with key internal and external stakeholders.
- Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
- Actively be around in the hotel public areas to engage with guests and generate additional business.
- Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
- Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program.
- Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
- Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.
- Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
- Attend social functions in order to meet new business opportunities.
- Use negotiating skills and creative selling abilities to create additional restaurant business.
- Execute and support the operational aspects of business booked.
- Understand and create awareness of promotional activities of competition.
- Understand the overall market competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
- Close the best opportunities for the property based on market conditions and property needs.
- Monitor same day selling procedures to maximize restaurant revenue.
- Gain understanding of the property’s primary target customer and service expectations, serving customers by understanding their business, business issues and concerns.
- Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit.
- Service customers in order to grow restaurant business.
- Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Provide services that are above and beyond for customer satisfaction and retention.
- Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations.
- Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database.
- Carry out other restaurant sales related responsibilities.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**Job Type**: Permanent

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

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