Team Lead- Native Japanese

2 weeks ago


Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position: Team Lead
- Native Japanese

Location: Bayan Lepas, Penang

Salary Range: 12,000 - 14,000

Language: Japanese and English

Specialization: TL exp in Customer Service background

Target Onboarding Date: ASAP or with Notice Period

Type: Full-time

Shift: Regular shift and/or 24/7

BPO, CS + TL Experience is required

**Responsibilities**:

- Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for

post manual review to evaluate it as potential fraud, and instantly share fraud trend to

fraud strategy team.
- Strictly following chargeback operation standard SOP and

requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time

given, ensuring all the represented documents are gathered correctly and match the

case with chargeback reason.
- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical

thinking, analytical and technical capabilities which will enable the department to develop

deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring

progress, and sharing results.
- Deliver projects involving quantitative analysis, industry

research, and strategy development, working directly with global cross-functional teams

to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy

through effective communication.

**Requirements**:

- Bachelor’s degree
- Minimum 2-3 years of people management experience as TL.
- Excellent written and verbal communication skills in English and Japanese language
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable

format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience.

**Job Types**: Full-time, Permanent

Pay: RM12,000.00 - RM14,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?


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